On 11/12/13 8:50 AM, John Meyer wrote:
On 11/11/2013 11:33 AM, Ken Springer wrote:
After using LO for awhile, I found and filed a couple of
bugs/issues. I
wanted to contribute in the area of reporting issues, but I don't have
the knowledge to fix them. I didn't expect those problems to go to the
head of the line. But I *did* expect them to be put in the queue and
eventually fixed.
What I didn't like was being told my issues were not important. BS!
It's important to me.
Let's say you have a car, and every 4th time you go to use it, it won't
start. You take it to your mechanic, and each time you do, he tells
you
"it's not important, he's got bigger problems to solve". Are you going
to continue to take it to that mechanic, or are you going to find a
different mechanic?
You didn't provide links to the bugs that you provided, so I really
can't tell if they're crashes every 4th time you start, "I don't like
where the mirror is placed", or something in between problems.
It never occurred to me someone would want the bug numbers. <G>
1. 44871
2. 44986
And yes
there is a right way to tell the customer that the issue is either not
one that you get to at this moment or that the majority prefer the
solution solved another way (usually it involves a suggestion of an
alternative technique).
But even though you treat the customer as if they are always right, that
does not mean that they are always right. Some things the customer is
wrong on.
Indeed, sometimes they are wrong. But, if you want them to return,
they are always right. :-)