[libreoffice-users] Re: Engaging users: initial results of the survey

On 11/12/13 3:24 PM, Paul wrote:
> On Tue, 12 Nov 2013 14:44:50 -0700
> John Meyer <johnmeyer@pueblocomputing.com> wrote:
>
> > On 11/12/2013 2:39 PM, Ken Springer wrote:
> > > Here's the fault with this logic.
> > >
> > > I'm going to up the number of people for bug B just for
> > > illustrating my point.
> > >
> > > 50 people have issues with bug A.  5 people have issues with bug B.
> > > Extrapolate...  5 people with bug C, 5 with D, all the way though
> > > Z. You now have 125 people unhappy with 25 bugs.
> > >
> > > If the goal is to increase the usage of LO, is it better to have 50
> > > unhappy people over A not being fixed, or 125 unhappy people over
> > > bugs C-Z.  Which group is more likely to pass along negative
> > > impressions?
> >
> >
> > You also have to ask if bugs B-Z are "bugs" or feature requests.
> You also now have 25 bugs to fix, which is probably going to take
> *considerably* longer than just fixing bug A.
>
> And you're forgetting about bugs/feature requests AA through ZZ, so
> yes, this analogy will fall down at some point.
>
> Again, the developers have limited resources to fix bugs, which
> includes time and knowledge of the specific parts of the system, and
> they have a lot of bugs and feature requests to get through. Either way
> they slice it, someone is going to be unhappy. So they do the best they
> can, and I'm sure that best involves a lot of discussion and decision
> making, with a much better understanding of the tradeoffs than we have.

You and John have missed my point.

Features vs. bugs is irrelevant in what I'm saying.  I'm asking, in the 
example above, do you want 50 PO'ed users, or 125 PO'ed users?  Nothing 
more.  If you pick 50, then you'd rather have more PO'ed users than 
happy users.  Time and effort comes into play only from the standpoint 
of, are you willing to put in the time and effort?

This, of course, factors into my comments in 
news://news.gmane.org:119/l5u6ck$rh8$1@ger.gmane.org  Are there enough 
resources?

Around here, we have a saying about contractors.  You can tell the 
successful ones, they drive the new pickups.  They put in far more hours 
than they get "paid" for.

LO needs to decide if they want to be successful at that level.  Paid or 
unpaid, that means lots of time.  Period.


--
Ken

Mac OS X 10.8.5
Firefox 24.0
Thunderbird 17.0.8
LibreOffice 4.1.2.3


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