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Hi Ken,

On Mon, 2013-11-11 at 11:33 -0700, Ken Springer wrote:
After using LO for awhile, I found and filed a couple of bugs/issues.  I 
wanted to contribute in the area of reporting issues, but I don't have 
the knowledge to fix them.  I didn't expect those problems to go to the 
head of the line.  But I *did* expect them to be put in the queue and 
eventually fixed.

        The problem of course is that there is no queue of bugs-to-fix. We try
to prioritize issues, so that we can see those that are seriously
debilitating and then try to fix those on a best-effort basis.

What I didn't like was being told my issues were not important.  BS! 
It's important to me.

        This is the interesting piece to me. Can you expand on your experience
there ? clearly all bugs are important to someone - but not all are
'Critical' or whatever from a prioritization perspective. Nevertheless,
perhaps the naming of those prioritization is needlessly offensive.
Potentially with our new bugzilla we could use P1 -> P6 or whatever -
making it clear that this is a spectrum.

Let's say you have a car, and every 4th time you go to use it, it won't 
start.  You take it to your mechanic, and each time you do, he tells you 
"it's not important, he's got bigger problems to solve".  Are you going 
to continue to take it to that mechanic, or are you going to find a 
different mechanic?

        I'm really not sure that there are any mechanics out there that do work
for free; I've not met one. Of course - if you want to pay for a bug to
be fixed, our level-3 bug queue has only a handful of open-bugs, and
they turn over on a weekly basis. But I strongly suspect you don't want
to pay.

        So - perhaps a more apt analogy is taking your car to a local friendly
volunteer / free mechanic down the road who helps people out of the
goodness of their heart - and berating them for not spending a week
investigating and fixing the squeak in your suspension -now- because
he's been working trying to get other people's car's to start at all ;-)

        Anyhow - there is no desire to offend people through the prioritization
flow; that is a really critically useful function of QA though - so
ideas on how we can improve that appreciated.

        All the best,


--  <><, Pseudo Engineer, itinerant idiot

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