Re: [libreoffice-website] Re: [libreoffice-users] Re: Engaging users: initial results of the survey

On Tue, Nov 12, 2013 at 8:53 AM, Tanstaafl <tanstaafl@libertytrek.org> wrote:
> CC'ing the website list because it is about the website, but I'm not
> subscribed, so please CC me on replies if you really want to discuss this
> complaint.

I've also cc'd the QA team (who manage/work on the bugtracker,
including Rob Snelders, the lead dev for the Bug Submission Assistant
("BSA"))

> This prompted me to go file a bug (Feature Request) for something I've been
> meaning to file for some time now, then I couldn't remember if I'd already
> done it before, so I wanted to check and see...
> ...
> The 'new' website is extraordinarily difficult to navigate if you want to do
> anything other than download the latest version.
>
> My simple goal was to log into the Bug system, check 'My Bugs' and see if
> I'd reported this yet, and if not, report it...

Fair enough. So you were expecting a link to the bugtracker either on
the main page or from the BSA?

(Rob - Thinking a bit broader, it would be nice if we could give users
a single page that would display information about their activity on
Bugzilla, the Ask site, etc. Using some form of SSO like OpenID or at
least shared credentials (e.g. LDAP) could make this easier)

> 2. After going to the main website, I clicked on 'Get Help', and then
> clicked on 'Bug'...
>
> The only option here is to report a bug.
>
> What if I don't want to report a bug, but only want to search for bugs?
>
> Even after I log in, the only next step available is to continue reporting a
> bug I don't want/need to report!?

Rob - Any thoughts here?

> This is HORRIBLY BROKEN.
>
> How do I just log into the bug reporting system and search it? Anyone?

To log in, navigate to http://bugs.freedesktop.org/ and click on the
"Log In" link. To search the bugs, click on the "Search" link.

I agree that we should make it easier for users to find and use
Bugzilla. Tanstaafl -- we're actually right in the middle of some
backend infrastructure improvements for Bugzilla, but I'll make sure
that we spend some time on the frontend of things as well.

Best,
--R

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