On 11/12/2013 6:24 PM, Ken Springer wrote:
On 11/12/13 4:35 PM, John Meyer wrote:On 11/12/2013 3:02 PM, Ken Springer wrote:On 11/12/13 8:50 AM, John Meyer wrote:On 11/11/2013 11:33 AM, Ken Springer wrote:After using LO for awhile, I found and filed a couple of bugs/issues. Iwanted to contribute in the area of reporting issues, but I don't have the knowledge to fix them. I didn't expect those problems to go to thehead of the line. But I *did* expect them to be put in the queue and eventually fixed. What I didn't like was being told my issues were not important. BS! It's important to me.Let's say you have a car, and every 4th time you go to use it, it won'tstart. You take it to your mechanic, and each time you do, he tells you"it's not important, he's got bigger problems to solve". Are you goingto continue to take it to that mechanic, or are you going to find a different mechanic?You didn't provide links to the bugs that you provided, so I really can't tell if they're crashes every 4th time you start, "I don't like where the mirror is placed", or something in between problems.It never occurred to me someone would want the bug numbers. <G> 1. 44871 2. 44986And yes there is a right way to tell the customer that the issue is either not one that you get to at this moment or that the majority prefer the solution solved another way (usually it involves a suggestion of an alternative technique).But even though you treat the customer as if they are always right, thatdoes not mean that they are always right. Some things the customer is wrong on.Indeed, sometimes they are wrong. But, if you want them to return, they are always right. :-)I'm not sure I want somebody to return enough to bend over backwards over a feature tweak vs taking the time to look at core functionality. I'm pretty certain I (and Libre Office) would lose more customers than they gain.Then... You don't want them as a customer/user, nothing more than that. Now, if you were building your own business, is that something you want to be doing, driving customers away?
If I run a Mexican restaurant and won't change the menu on the fly to cajun/spanish/chinese/japanese for each and every random person who comes in, that doesn't mean that I don't want them as a customer. Similarly speaking LibreOffice wants the people who would like to see Outlook/Publisher clones included in the suite; they've just decided that adding those would strain the project too much. You seem to confuse FOSS developer with personal concierge.
Some things are out of budget for LO, and some things arejust preferred to be done another way. The choice has been put in yourcourt. You can use LO or you can find another office suite that meets your needs depending upon the issue.As I've posted, I am looking for an alternative, and have "candidates". LOLAnd you're welcome to them. I doubt that they're going to bend over backwards either, particularly if they are free and open source options.No way to know how they will react, until you use them. Any other perspective is an opinion/assumption.
I've been around a couple of FOSS projects in my time. Threatening to leave because one or two issues which don't break the program won't fly with them either. In fact, I don't know of many paid software companies that will do that unless you're the one paying for the custom made software.
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