Re: [libreoffice-users] Re: Engaging users: initial results of the survey

On Tue, 12 Nov 2013 14:26:25 -0700
Ken Springer <snowshed1@q.com> wrote:

> What told me I was being ignored, and essentially my issues were not 
> critical, is the fact they were never assigned to anyone for fixing,
> and labeled as such.
So you're upset because your issues were not considered "critical"?

> Don't want to pay?  I bought a commercial writing program to help 
> replace LO.  Isn't that paying?   <G>
Well, then as pointed out, you could simply have put that money towards
having a developer prioritise your issues. What's the problem here?

> The minute LO or any open source program says "Use us instead of
> XXXXXXX or YYYYYYYY"
And when exactly have they said this? I mean, I for sure advocate using
LO instead of MSO, but I'm not sure this is an official party line.

With LO quite some effort is made to give users the best experience, and
to give them some choices around that, but it just can't fit everybody's
needs. If it doesn't fit yours, you are free to go elsewhere. As you
have said you are doing. As that other software you spoke of says. So
how is it ok for the other software to basically say "here you go, if
it's broke, don't bother us, we don't care", but it's not ok for LO to
say "here you go, if it's broke, we'll do our best to fix it, but
please bear in mind that we can't fix everything"? It just keeps
sounding like you have a double standard.

As far as I can see, you're upset because you think your bugs (well, the
ones you reported) are important enough that they should be critical,
but the developers don't agree, and you're upset because after a couple
of years the bugs are still in the queue, not assigned yet. I just
can't see that as a heinous crime. For some projects the lack of action
speaks of a disregard of the users, sure, but here there is plenty of
action on bugs, just not on those bugs. That doesn't speak of a
disregard of the users, it speaks of those particular bugs not being
valued highly by the developers. Perhaps that is wrong of them, sure,
and perhaps those bugs should be bumped a little to get some action on
them, but perhaps they just haven't had enough users reporting those
issues for anyone to notice next to the flood of other issues that are
being dealt with daily. I haven't looked at your specific bug reports,
so I really don't know.

I'm just trying to see why you are so upset about this, when it clearly
doesn't seem reasonable to me. Is it because it has happened to a string
of bugs, and you feel like there is a pattern of ignoring the bugs you
submit, and have generalised that to mean there is a pattern of
ignoring all users bugs? Is it because you feel your particular issues
really are *that* critical that the developers should have sat up and
taken notice by now? Is it because you feel you were given false
expectations of LO that haven't been lived up to?

Paul

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