[libreoffice-users] Re: Engaging users: initial results of the survey

On 11/12/13 6:35 PM, John Meyer wrote:
> On 11/12/2013 6:24 PM, Ken Springer wrote:
> > On 11/12/13 4:35 PM, John Meyer wrote:
> > > On 11/12/2013 3:02 PM, Ken Springer wrote:
> > > > On 11/12/13 8:50 AM, John Meyer wrote:
> > > > > On 11/11/2013 11:33 AM, Ken Springer wrote:
> > > > > > After using LO for awhile, I found and filed a couple of
> > > > > > bugs/issues.  I
> > > > > > wanted to contribute in the area of reporting issues, but I don't
> > > > > > have
> > > > > > the knowledge to fix them.  I didn't expect those problems to go
> > > > > > to the
> > > > > > head of the line.  But I *did* expect them to be put in the queue and
> > > > > > eventually fixed.
> > > > > >
> > > > > > What I didn't like was being told my issues were not important.  BS!
> > > > > > It's important to me.
> > > > > >
> > > > > > Let's say you have a car, and every 4th time you go to use it, it
> > > > > > won't
> > > > > > start.  You take it to your mechanic, and each time you do, he tells
> > > > > > you
> > > > > > "it's not important, he's got bigger problems to solve". Are you
> > > > > > going
> > > > > > to continue to take it to that mechanic, or are you going to find a
> > > > > > different mechanic?
> > > > >
> > > > >
> > > > > You didn't provide links to the bugs that you provided, so I really
> > > > > can't tell if they're crashes every 4th time you start, "I don't like
> > > > > where the mirror is placed", or something in between problems.
> > > >
> > > > It never occurred to me someone would want the bug numbers. <G>
> > > >
> > > >       1.  44871
> > > >       2.  44986
> > > >
> > > > > And yes
> > > > > there is a right way to tell the customer that the issue is either not
> > > > > one that you get to at this moment or that the majority prefer the
> > > > > solution solved another way (usually it involves a suggestion of an
> > > > > alternative technique).
> > > > > But even though you treat the customer as if they are always right,
> > > > > that
> > > > > does not mean that they are always right.  Some things the customer is
> > > > > wrong on.
> > > >
> > > > Indeed, sometimes they are wrong.  But, if you want them to return,
> > > > they are always right.  :-)
> > >
> > > I'm not sure I want somebody to return enough to bend over backwards
> > > over a feature tweak vs taking the time to look at core functionality.
> > > I'm pretty certain I (and Libre Office) would lose more customers than
> > > they gain.
> >
> > Then...  You don't want them as a customer/user, nothing more than
> > that.  Now, if you were building your own business, is that something
> > you want to be doing, driving customers away?
>
> If I run a Mexican restaurant and won't change the menu on the fly to
> cajun/spanish/chinese/japanese for each and every random person who
> comes in, that doesn't mean that I don't want them as a customer.
> Similarly speaking LibreOffice wants the people who would like to see
> Outlook/Publisher clones included in the suite; they've just decided
> that adding those would strain the project too much.   You seem to
> confuse FOSS developer with personal concierge.

No, if you ran a Mexican restaurant, you forgot to include the tortilla 
when you made the burrito.  Fix the burrito.

Or, I ordered a burrito, you gave me an uncooked fajita.

It's not about changing the menu, it's fixing the offerings on the menu.

> > > > > Some things are out of budget for LO, and some things are
> > > > > just preferred to be done another way.  The choice has been put in
> > > > > your
> > > > > court.  You can use LO or you can find another office suite that meets
> > > > > your needs depending upon the issue.
> > > >
> > > > As I've posted, I am looking for an alternative, and have
> > > > "candidates".    LOL
> > >
> > > And you're welcome to them.  I doubt that they're going to bend over
> > > backwards either, particularly if they are free and open source options.
> >
> > No way to know how they will react, until you use them.  Any other
> > perspective is an opinion/assumption.
>
>
> I've been around a couple of FOSS projects in my time.  Threatening to
> leave because one or two issues which don't break the program won't fly
> with them either.  In fact, I don't know of many paid software companies
> that will do that unless you're the one paying for the custom made software.



--
Ken

Mac OS X 10.8.5
Firefox 24.0
Thunderbird 17.0.8
LibreOffice 4.1.2.3


--
To unsubscribe e-mail to: users+unsubscribe@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted