Re: [libreoffice-users] Re: Engaging users: initial results of the survey

Hello Alex,

Le Mon, 11 Nov 2013 09:05:46 +0100,
Alex Thurgood <alex.thurgood@gmail.com> a écrit :

> Le 10/11/2013 19:46, Charles-H. Schulz a écrit :
>
> Hi Charles,
>
> Whilst I appreciate the effort in designing such a survey and the 
> objective behind it, I too, must admit that the survey was not worded
> in a way in which I felt comfortable responding. Indeed, it seemed to
> be distinctly biased towards getting the participants to answer in a
> given direction.

Next time I'm  sure you can join us in the weeks during which we
discussed the survey on the marketing and project's list :-)
> Additionally, I would question the statistical relevance of 600 
> responses, when the project is alleged to have tens/hundreds of 
> thousands of users. If only 600 hundred people took the time to
> respond, what does this say about :
>
> - penetration of the product;

I honestly would not  think there's relevant data for this in the
survey and from the respondents.

> - reach of the survey;

Good question with no easy answer. The survey was localized in 5
languages aside English. The link was posted here and on the several
other users mailing lists. The word was spread on the Facebook
LibreOffice page and Google+ and to a lesser extent on Twitter. 

Once I've said this I guess I didn't say much. Here are two additional
facts:
- the survey was not translated (and not propagated) to three countries
  where we know we have an active community and anywhere between a non
  trivial number of users up to a large number of them: Russia, Japan,
  Brazil. Judging by the survey results, it would seem that their
  impact has been minimal or virtually non-existent. So the survey
  reached out to some categories of users, but not all of them. I'd be
  however confident in stating that the users that responded are
  representative of the LibreOffice users in general.
- the survey could have had a bigger and much deeper outreach if  it
  had been pushed directly to the users, say at the installation phase
  or even through a mechanism allowing users to respond to it via the
  StartCenter. That was obviously not the case, so in the end we
  reached out the users who are on the project's mailing list and
  connected to us through our social networks. This leaves out plenty
  of users irrespective of their language. 


> - design of the survey;

What would you like to know? The survey was designed in order to be
progressive in its questioning as should be all the surveys. Beyond
that, don't look too much into survey methodologies, I'm not sure they
are that sophisticated, unless of course you would like to get a
particular answer in advance, and that's precisely what  we wanted to
avoid.

> - length and time for which the survey ran ?

The survey  started on the 31st of October and expired yesterday.

Best,

Charles.


> Alex



-- 
Charles-H. Schulz 
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