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Jay Lozier wrote
My thought is that users who heavily use software may prefer 
menus over ribbons while those who do not use the software 
much prefer ribbons.

That argumentation is too simple.

Means of self rated expertise from 1=beginner, 2=average user, to 3=expert
(no one wants to be a beginner, but when do you become an expert?) grouped
by ribbon vs. toolbar (semantic differential; first value agree totally with
ribbons last with toolbar, all other between):

Of course there are some indicators that support your idea, like power user
of writer (toolbars are preferred) vs. user of impress (ribbons have

Breakdown Table of Descriptive Statistics (libreoffice)  N=4275
Writer  Calc            Impress
3.926230        3.031762        2.421107
3.883627        3.140731        2.456022
3.842942        3.129225        2.397614
3.885880        3.290135        2.214700
3.888545        3.258514        2.221362
4.075919        3.379597        2.291815

Sorry for simple analysis and sloppy output. But calculation and better
presentation needs some time. And it's late now ;-).

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