Re: [libreoffice-users] Re: How to handle regressions

On October 2, 2014 6:50:02 AM PDT, Tanstaafl wrote:

> You obviously haven't read this entire thread. Florian is trying to
extort money from me to fix this major regression.

Florian was pointing out that the way to ensure the regression is fixed is to either do it 
yourself, or pay somebody to do it.
He then quoted what his firm charges for per incident Tier 3 Support.

> Major regressions, on the other hand, are a very different issue, and
your lumping them together is just plain disingenuous.

From a coding petspective, there is no difference between adding an enhancement, fixing a bug, or 
restoring a feature lost as the result of a regression.

> Yep... and the consequences, in this case, are that my biggest client
> is seriously considering switching to Microsoft office, and because of the
> situation, caused purely by the Libreoffice devs refusal to fix the
> regression in a timely fashion, 

How much is that client paying for Tier 1 support for LibreOffice?
How much is that client paying for Tier 2 support for LibreOffice?
How much is that client paying for Tier 3 support for LibreOffice?

How much will that client pay for Tier 1 support for MSO?
How much will that client pay for Tier 2 support for MSO?
How much will that client pay for Tier 3 support for MSO?

jonathon

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