Date: prev next · Thread: first prev next last
2014 Archives by date, by thread · List index

Le 02.10.2014 17:35, Tom Davies a écrit :
Hi :)
Why then do you not engage with actually helping people on the Users
Mailing List when they write in with some problem?

I am sorry, I am a volunteer and user support is not my specialty. I handle marketing tasks (essentially social networks and website related stuff). Before I used to be a member of the board of the Document Foundation and my involvement was broader, however users support even at that time wasn't my focus.

You seem to be saying that because it's a community project that every
person should be involved with every part of it.

No, don't put words in my mouth. Read the thread again carefully. Every person has the potential and freedom to get involved in any part of the project. No one tells you to be a developer if you don't want to be one. But if your business is selling services on LibreOffice, then you may seriously want to provide something else than users support.

 So, lets see you
solve some problems for users.

I was going to leave it at that, but actually I think it is worth pointing out the following points. I am part of the founders of the LibreOffice project. It does not mean I'm better than anyone here, but LibreOffice is what I've done to solve problems for users. Granted, they may not be bugs, and I may not provide support for users, but I help users avoid vendor lock-in and regain their digital freedom.

Thank you for giving me the opportunity of remembering this.



Regard from
Tom :)

On 2 October 2014 16:22, Charles-H. Schulz
<> wrote:

Le 02.10.2014 17:04, Tom Davies a écrit :

Hi :)
I don't think that bullying users is particularly clever or


Lets take a completely different scenario as an example. Lets
say that
someone buys a can-opener. They use it and like it so at
Christmas they
buy a new one as a present for a friend. The new one doesn't
work. The
person takes the opener back to the shop and gets told that they
have paid a few thousand on the research&development of the new
one and
that it's the users fault for the can-opener being broken.

Ridiculous right?

Yes indeed. And that is indeed a completely different example
you're taking, because you are comparing buying apples to being part
of a community project developing a software.



Regards form
Tom :)

On 2 October 2014 15:39, Sophie <> wrote:

Hi Charles,
Le 02/10/2014 15:50, Tanstaafl a écrit :
On 10/2/2014 8:58 AM, Werner <> wrote:
No one suggested that users should have to pay.

You obviously haven't read this entire thread. Florian is trying
extort money from me to fix this major regression.

ha ha, this one made me laugh, I imagine Florian... really you
mean what you wrote.

But it might be interesting for a certain user to get a
bug/feature/regression fixed ASAP and therefore having the
option is
in my view great.

As I said - suggesting a user pay for enhancements is one thing,
and one
I agree wholeheartedly with.

Major regressions, on the other hand, are a very different issue,
your lumping them together is just plain disingenuous.

so concerned as you are, you're following the new features page on
wiki and test the areas they may impact you, don't you? And then
daily builds to see if your bugs are fixed and there is no

A regression should be dealt with, and in your case it has, just
fast enough for you - but that is live.

Yep... and the consequences, in this case, are that my biggest
client is
seriously considering switching to Microsoft office, and because
of the
situation, caused purely by the Libreoffice devs refusal to fix
regression in a timely fashion, I have little ammunition to
counter the
push. I know no one here truly cares, but I do, and this is in
fact the
only reason I'm discussing this right now - meaning, I'm not a
I'm not here to just diss you guys or anything, I have what I
to be very legitimate complaints about the way that this
regression has, and is being, handled, and believe that (most of)
comments attempting to blame *me* for not 'ponying up' are
invalid, and in some cases, extremely objectionable (see the
following the next sentence as to why I take it as far as

So again, if you are concerned by regressions, you should follow
what is
develop and what could have an impact for you. You can even write a
regression test that I can put on our manual tests system. You
need to wait for things to happen by themselves.

Obviously, some of the volunteers here disagree, but on that

I am also very aware that a very good number of the actual
developers are paid to work on it (some full, some part) time, so
isn't like Libreoffice is a *purely* volunteer effort. In fact,
it is,
most likely, much too big of a project to survive on a purely
basis, so please stop talking as if this were the case - it

Yes but paid by whom?

If I where you I would just test the proposed fix in the daily
build to
make sure it is fixed the way you expect it to get fixed.

Oh, I will be doing this as soon as time permits, but for the
last 3
weeks, my plate has been full, and again, since I reverted to
4.1.6 way
back when, the bug hasn't on the front burner.

Oh so who's gonna do the work? QA volunteers again will do the work
your company...

Kind regards

Sophie Gautier
Tel:+33683901545 [1]
Co-founder - Release coordinator
The Document Foundation

To unsubscribe e-mail to:
Posting guidelines + more: [3]
List archive: [4]
All messages sent to this list will be publicly archived and cannot

 To unsubscribe e-mail to:
 Posting guidelines + more: [3]
 List archive: [4]
 All messages sent to this list will be publicly archived and cannot
be deleted

[1] tel:%2B33683901545

To unsubscribe e-mail to:
Posting guidelines + more:
List archive:
All messages sent to this list will be publicly archived and cannot be deleted


Privacy Policy | Impressum (Legal Info) | Copyright information: Unless otherwise specified, all text and images on this website are licensed under the Creative Commons Attribution-Share Alike 3.0 License. This does not include the source code of LibreOffice, which is licensed under the Mozilla Public License (MPLv2). "LibreOffice" and "The Document Foundation" are registered trademarks of their corresponding registered owners or are in actual use as trademarks in one or more countries. Their respective logos and icons are also subject to international copyright laws. Use thereof is explained in our trademark policy.