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Hi Marc,

On Thu, 2012-08-16 at 08:23 -0800, Marc Grober wrote:
But the devs have spent more time fiddling with how it is listed 

        One thing that frustrates me, since I've only just subscribed is that
we seem to be talking about a load of bugs with no numbers I can easily

        I'd greatly appreciate it if some kind soul could scrape the thread in
their mailbox for a list of bug links to the most significant issues and
aggregate them in a single mail - so I can go and triage them.

did you see any comment from any dev on THIS list apologizing to
users, acknowledging issues, etc. ?

        I just subscribed ;-) [ for some reason my original subscription
bounced ]; if an apology is missing here it is:

        Sorry !

        The aim is not to annoy users, but to close a large number of old bugs
with (apparently) no response to them, that may have been mis-classified
in the past, due to random technical reasons (around not being able to
set bugs back to the UNCONFIRMED state) that will not affect new bugs.

        We don't want to upset people. Having said that - I'm reasonably
optimistic that people watching bugs that have had 4x duplicate messages
(an unfortunate mistake) closing them will notice ;-) and re-open any
bugs that they care about - at least that is my hope; so it's not the
end of the world.

        It should be noted, that doing this sort of mass-close is a response to
having a QA team which has no time to do a massive manual triage of each
of these old / indeterminate issues to see if they are already fixed /
obsolete etc.

        There is a fairly easy solution here though - for all those who
complain about the consequences of the problem to get stuck into helping
out with triage / reproducing and confirming bugs etc.

        Of course, suddenly reminding a load of people that their bug is still
not fixed generates some angst - but bugs don't magically fix themselves
over time, it takes real work :-)



--  <><, Pseudo Engineer, itinerant idiot

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