Half the problem is communication.
Very much to the point.
1) simply commenting a bug does _not_ remove NEEDINFO status - in
this case, only if the submitter had commented _and_ changed
status to NEW, the bugs wouldn't have been closed
2) exposing users to the technicalities of a bugtracking system
will frustrate people on either side, every other time
As much as the version field, the status field might be confusing.
Let's collectively learn from that, and improve things going
forward. Sorry for the mess - but I would hate us arguing over
spilled milk, instead of moving ahead.
Thanks all for the valuable feedback,
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