Re: [libreoffice-users] Re: Excuse me, but your opinion is simply unimportant. Start over and you can expect more of the same.

Hi :)
There is so much work that things do often get overlooked for quite a long time!  It's not that 
it's not appreciated!!  

I thought one of the drop-down options allowed people to choose "Feature request" or "Wish-list" to 
make it clearer?  Sorry, i don't know much about bugzilla or posting bug reports but it might be on 
this page
http://wiki.documentfoundation.org/BugReport
(if not then it would be great if someone could add it in a useful place there)
Regards from
Tom :)  


--- On Wed, 15/8/12, leif <leiflodahl@gmail.com> wrote:

From: leif <leiflodahl@gmail.com>
Subject: Re: [libreoffice-users] Re: Excuse me, but your opinion is simply unimportant. Start over 
and you can expect more of the same.
To: users@global.libreoffice.org
Date: Wednesday, 15 August, 2012, 19:05

Hi Stuart,
I agree that when we report bug we should do what we can to supply as much information as possible. 
The problem here - from my point of view - is that a lot of issues was marked as NEEDINFO by 
mistake. I have at least one (and its my impression that there are more) that doesn't need any 
info. All it needs is a little attention from the QA/devs.

I have posted some issues over time but I don't think I will bother in the future. My time seems to 
be not appreciated?

https://bugs.freedesktop.org/show_bug.cgi?id=39523

The bug has never been commented by humans and all later activity was automated (except the once 
from my hand).

If QA and dev groups think this approach is the right way to go then I am afraid that we will have 
huge difficulties finding new non-programmers participate in the QA-process.

Half the problem is communication. If the process has been more clear and accurate it wouldn't have 
been a problem. Why not explain the process and the reason for closing these issues? Why not 
explain what it means that the issue has been closed? Why not explain what the owner could do to 
re-invoke the issue? Why not find another status that "RESOLVED INVALID". These issues are not 
resolved nor invalid.

i try to encourage people to submit issues if they have problems. I also try teach them to give 
enough information. But some are not very good at English and others are not very technical minded. 
These "amateurs" got scarred and will stay away in the future. That is not what we need at current. 
We need to embrace and encourage - not scare away.

Cheers,
Leif




On 15-08-2012 19:20, V Stuart Foote wrote:
> Yes the apology was issued over on the Dev and QA lists--inserted below.
> But we folks on the QA and User side do have a responsibility to follow our
> bugs when posted, and to participate when calls for NEEDINFO are issued. And
> also, that when bugs are closed we reopen them with careful attention to the
> information needed to fully describe the bug and the quality of detail the
> Devs will needs to resolve.
>
> Otherwise, let's move on folks!
>
> Stuart


-- For unsubscribe instructions e-mail to: users+help@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted


-- 
For unsubscribe instructions e-mail to: users+help@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted