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Hi Tom,

Tom Davies wrote on 2012-11-21 12:35:
Please can the promises that other people will do the work for you be changed?
"A member of our mailing list will then respond and try to address the details of your inquiry."
Perhaps say
"Members of our mailing list are keen to solve interesting problems and will hopefully help guide you to 
ways of solving your issues."

indeed, good point. Attached is an edited version, let me know what you think:


thank you very much for your e-mail and interest in LibreOffice.

Due to the increasing popularity of the free office suite, we receive a lot of support requests every day. Unfortunately, we cannot reply personally to every e-mail, as our engagement in the project is mostly voluntary and restricted to our spare time.

However, the community does offer a large variety of mailing lists to support its users. We have compiled an overview at

Please have a look at these pages, and send your inquiry to the applicable mailing list. Chances are that other users of LibreOffice and community members will then respond and try to address the details of your inquiry.

Thank you for your understanding and have fun with LibreOffice,


Florian Effenberger, Chairman of the Board (Vorstandsvorsitzender)
Tel: +49 8341 99660880 | Mobile: +49 151 14424108
The Document Foundation, Zimmerstr. 69, 10117 Berlin, Germany
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