[libreoffice-marketing] Re: Need help with EN text and improving it

Thanks Dhiren, Ben and Fridolin

Ben: every day (Ben)
Fridolin: removed "your" first sentence
Dhiren: sentence restructuring. Marc: will blend with text.
Dhiren: "It would be great if we could point to a user forum for queries 
and feedback instead of the link to the mailing lists.
Let me know if I can help out in that initiative." Marc: LibreOffice are 
coming. They should make their appearance in either late Dec or 
early-mid Jan. We cannot point anyone to any forum right now.
Fridolen suggests: no need to justify not replying. Marc: I agree. I 
would shorten even more!

Note: as this will be sent for Pootle (translation) we should avoid 
"contractions", "possessives" and "colloquialisms" (Marc re: 
colloquialisms: it does not mean that we should not use them, but we 
should avoid them if possible). This will make it easier to translate.


===== NEW =====

Thank you very much for your e-mail and interest in LibreOffice.

Due to the increasing popularity of the free office suite, we receive a 
lot of support requests every day.

Unfortunately, we cannot reply personally to every e-mail, as our 
engagement in the project is completely on a volunteer basis and in our 
spare time, thus leaving no time to respond to individual requests. 
(Marc: *** THIS IS A RUN-ON SENTENCE ***)

Marc: suggest

Unfortunately, we cannot reply personally to every e-mail, as our 
engagement in the project is completely voluntary and restricted to our 
spare time.

(Marc: there is no reason for ", thus leaving no time to respond to 
individual requests." as we have already said at the start of the 
sentence: "we cannot reply personally to every e-mail" )

However, the Community does offer a large variety of mailing
lists to support its users. We have compiled an overview at

http://www.libreoffice.org/get-help/mailing-lists/

Please have a look at these pages, and send your inquiry to the 
applicable mailing list.

Chances are high that you will get a positive response very soon.

(Marc: I like the short version but it still leaves the OP (original 
poster) in doubt as to whether they will receive an answer: How about:

One of our mailing team members will then respond and try to address the 
details of your inquiry.

So the text would now read (with all amendments so far):

===== NEW =====

Thank you very much for your e-mail and interest in LibreOffice.

Due to the increasing popularity of the free office suite, we receive a 
lot of support requests every day. Unfortunately, we cannot reply 
personally to every e-mail, as our engagement in the project is 
completely voluntary and restricted to our spare time.

However, the Community does offer a large variety of mailing
lists to support its users. We have compiled an overview at

http://www.libreoffice.org/get-help/mailing-lists/

Please have a look at these pages, and send your inquiry to the 
applicable mailing list. One of our mailing-list team members will then 
respond and try to address the details of your inquiry.

===== NEW =====


===== ORIGINAL =====

Thank you very much for your e-mail and your interest in LibreOffice.

Due to the increasing popularity of the free office suite, we receive
lots of support requests day by day. Unfortunately, we can't reply
personally to every e-mail, as our engagement in the project is
completely on a volunteer basis and in our spare time. This often
demands several hours of volunteer engagement per day, leaving no time
to respond to individual requests.

However, the Community does offer a large variety of mailing lists to
support its users. We have compiled an overview at

http://www.libreoffice.org/get-help/mailing-lists/

Please have a look at these pages, and send your inquiry to our mailing
lists. Chances are high that your problem then will be solved very soon.

===== ORIGINAL =====

How does that read?

Cheers,

Marc


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