Re: [libreoffice-users] Re: How to handle regressions

Hi :)
That all seems reasonable.

It also seems like a good idea to regularly market the QA team in the Users
List.  New people with a variety of skills join this Mailing List all the
time and many are looking for a way of contributing back to the project.
It'd be kinda rude not to invite them in!

I think more than 1/week might be tooo often and maybe even considered spam
by some but 1/month might not be often enough to catch people before they
wander off.


The main difference with your post this time was that there wasn't even a
hint of refusing to solve a person's bug unless they paid for it.  Quite
the opposite!

Talking with people is quite an art and not one that many of us really
expect from devs, especially when they have been deep into coding - nor
from QA who may have been deep into fast filing - nor from documenters or
translators who may have been deep into their equivalent of code.

However, it's not unreasonable to expect marketeers and leaders to be able
to talk to people without causing offence.  Also, leaders kinda need to be
able to solve conflicts, instead of creating them!  At least within their
own organisation and their own customers/users!

Regards from
Tom :)


On 3 October 2014 17:35, Florian Reisinger <florei@libreoffice.org> wrote:

> Hi,
>
> So beside of what was written I want to explain something. I do not know
> if I say it marketing-wise... But still...
>
> Q: Why do not get bugs fixed at the moment they are reported?
> A: Before devs see the bug, it goes through the hands of QA. We are a
> small team and have a lot of backlog on reported bugs. (More bugs are
> reported than we are able to tackle)
>
> Q: Why the hack did you tell someone to get some money in its hand to get
> it fixed?
> A: I hear such voices very often and got the same answer: Either help (so
> that others does not have to wait so long) or pay. Or continue hoping, that
> a dev will tackle your pet bug in its free time
>
> Q: I have a problem XYZ for months but I did not want to report a bug....
> A: For us it is like the bug did not exist (ans answer to the next
> question)
>
> Q: I will argue for an hour, but won't check something gets confirmed in a
> few moments
> A: Everyone knowing how this is done will help you, if you ask...
>
> Sorry if I seemed rude...
>
> Liebe Grüße, / Yours,
> Florian Reisinger
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