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So beside of what was written I want to explain something. I do not know if I say it 
marketing-wise... But still...

Q: Why do not get bugs fixed at the moment they are reported?
A: Before devs see the bug, it goes through the hands of QA. We are a small team and have a lot of 
backlog on reported bugs. (More bugs are reported than we are able to tackle)

Q: Why the hack did you tell someone to get some money in its hand to get it fixed?
A: I hear such voices very often and got the same answer: Either help (so that others does not have 
to wait so long) or pay. Or continue hoping, that a dev will tackle your pet bug in its free time

Q: I have a problem XYZ for months but I did not want to report a bug....
A: For us it is like the bug did not exist (ans answer to the next question)

Q: I will argue for an hour, but won't check something gets confirmed in a few moments
A: Everyone knowing how this is done will help you, if you ask...

Sorry if I seemed rude... 

Liebe Grüße, / Yours,
Florian Reisinger
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