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Hi :)
Oddly on the Users Support mailing list we tend to get a lot of questions
asking for support and not so many posts telling us that they don't need

I guess if people were asking for technical support in the social media
thing then they would be a bit lost, right!  Would you solve their problem
for them or push their 'spam' to the proper channels?
Regards from
Tom :)

On 7 August 2014 14:07, Charles-H. Schulz <> wrote:

Le 07.08.2014 14:50, Paul a écrit :

 On Thu, 07 Aug 2014 09:59:46 +0200
"Charles-H. Schulz" <> wrote:

 Le 07.08.2014 09:54, Tom Davies a écrit :
Hi :)
(to James's suggestion.)
I think most people on this mailing list would probably agree with
the 4.2.6.

That is your own wild call and your own opinion. I don't agree with
you. Many people don't agree with you. Stop saying somebody should
get the version you like.

Again, with all due respect Charles, but I have heard many people on
this list echo that sentiment. It seems to me like every time this
question comes up there are far more people recommending going for the
more stable branch than there are recommending going for the less stable
branch, if there are even any of those.

Tom's suggestion is far from a wild call, although you are of course
free to disagree with it.

It is a wild call not because it is unreasonable (it isn't) but because it
is peremptory.
Yes, we can read here, on this list, that the newer branch is a problem.
We have read it since several years but I'd like to point out two rather
different elements.
- the same people complain about the same things for years, right here.
For instance Tom has always said here and elsewhere he was not
understanding the reason of two branches. Noop has always complained about
the two branches and the release pace. It does not make their opinion
invalid, but I'm suggesting a pattern here.
- This list is interesting, because it is one type of location. As it
happens, my main contributions these past months to the project have been
creating and sharing content on social media on behalf of LibreOffice and
TDF (yes I'm the main guy behind the daily tweets). You would not believe
how different the feedback is. True, people report bugs just like with
anything else, but 90% of the time, the people on the social media are
users who keep asking for new features and want more and more of them.
There was to my knowledge, since January 2014 exactly two people who wrote
that they experienced a bug (with the newer branch) and were switching back
to the older one. And we get feedback everyday from several different
people, so that could give you an idea of the volume we're dealing here

What am I trying to show here?

Certainly not that people on social media are "more right" than people
here. But that the opinions diverge with demographics, the place, the
crowds, the kind of usage, etc. Indeed here, everytime this question
arises, the same people will repeat the same arguments. It does not make
their opinions unfair or inaccurate; but an echo chamber is also very easy
to form on the Internet, esp. on a mailing list. Last but not least,
positive feedback is rare compared to negative - here, in FOSS or in any
customer service. I'd be shocked it we experienced the opposite :-)




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