Re: [libreoffice-users] What version?

Hi :)
Oddly on the Users Support mailing list we tend to get a lot of questions
asking for support and not so many posts telling us that they don't need
support.

I guess if people were asking for technical support in the social media
thing then they would be a bit lost, right!  Would you solve their problem
for them or push their 'spam' to the proper channels?
Regards from
Tom :)




On 7 August 2014 14:07, Charles-H. Schulz <
charles.schulz@documentfoundation.org> wrote:

> Le 07.08.2014 14:50, Paul a écrit :
>
>  On Thu, 07 Aug 2014 09:59:46 +0200
> > "Charles-H. Schulz" <charles.schulz@documentfoundation.org> wrote:
> >
> >  Le 07.08.2014 09:54, Tom Davies a écrit :
> > > > Hi :)
> > > > +1
> > > > (to James's suggestion.)
> > > > I think most people on this mailing list would probably agree with
> > > > getting
> > > > the 4.2.6.
> > >
> > > That is your own wild call and your own opinion. I don't agree with
> > > you. Many people don't agree with you. Stop saying somebody should
> > > get the version you like.
> >
> > Again, with all due respect Charles, but I have heard many people on
> > this list echo that sentiment. It seems to me like every time this
> > question comes up there are far more people recommending going for the
> > more stable branch than there are recommending going for the less stable
> > branch, if there are even any of those.
> >
> > Tom's suggestion is far from a wild call, although you are of course
> > free to disagree with it.
>
> It is a wild call not because it is unreasonable (it isn't) but because it
> is peremptory.
> Yes, we can read here, on this list, that the newer branch is a problem.
> We have read it since several years but I'd like to point out two rather
> different elements.
> - the same people complain about the same things for years, right here.
> For instance Tom has always said here and elsewhere he was not
> understanding the reason of two branches. Noop has always complained about
> the two branches and the release pace. It does not make their opinion
> invalid, but I'm suggesting a pattern here.
> - This list is interesting, because it is one type of location. As it
> happens, my main contributions these past months to the project have been
> creating and sharing content on social media on behalf of LibreOffice and
> TDF (yes I'm the main guy behind the daily tweets). You would not believe
> how different the feedback is. True, people report bugs just like with
> anything else, but 90% of the time, the people on the social media are
> users who keep asking for new features and want more and more of them.
> There was to my knowledge, since January 2014 exactly two people who wrote
> that they experienced a bug (with the newer branch) and were switching back
> to the older one. And we get feedback everyday from several different
> people, so that could give you an idea of the volume we're dealing here
> with.
>
> What am I trying to show here?
>
> Certainly not that people on social media are "more right" than people
> here. But that the opinions diverge with demographics, the place, the
> crowds, the kind of usage, etc. Indeed here, everytime this question
> arises, the same people will repeat the same arguments. It does not make
> their opinions unfair or inaccurate; but an echo chamber is also very easy
> to form on the Internet, esp. on a mailing list. Last but not least,
> positive feedback is rare compared to negative - here, in FOSS or in any
> customer service. I'd be shocked it we experienced the opposite :-)
>
> Best,
>
> Charles.
>
>
>
>
> > Paul
>
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