Re: [libreoffice-users] What version?

Tom,

Please stop this passive-aggressive behaviour. Users' request are not 
spam. Why do you call them that?
Anyway, you ask a good question. On these channels we receive three kind 
of questions and here's how things tend to work:

1) request for feature : people or the biggest majority of people are 
replied to in all cases. Either the feature or something approaching 
exists and we point it to them , otherwise we answer to the best of our 
ability (maybe sometimes we know we are close to release the feature, 
sometimes we don't, etc.)

2) users support question: "I want to do X but when I try Y happens (bug 
or otherwise)": users support can happen on the spot (see our Google + 
community for these instances, it works really well) or we redirect them 
here or on ask.libreoffice.org

3) general interest question: "will LibreOffice soon merge with 
T-Mobile? Who are you? Where am I?" -> again it is answered on the spot.

Hope this helps,

Charles.

Le 07.08.2014 15:42, Tom Davies a écrit :
> Hi :)
>
> Oddly on the Users Support mailing list we tend to get a lot of
> questions asking for support and not so many posts telling us that
> they don't need support.
>
> I guess if people were asking for technical support in the social
> media thing then they would be a bit lost, right!  Would you solve
> their problem for them or push their 'spam' to the proper channels?
>
> Regards from
> Tom :)
>
> On 7 August 2014 14:07, Charles-H. Schulz
> <charles.schulz@documentfoundation.org> wrote:
>
> > Le 07.08.2014 14:50, Paul a écrit :
> >
> > On Thu, 07 Aug 2014 09:59:46 +0200
> > "Charles-H. Schulz" <charles.schulz@documentfoundation.org> wrote:
> >
> > Le 07.08.2014 09:54, Tom Davies a écrit :
> > > Hi :)
> > > +1
> > > (to James's suggestion.)
> > > I think most people on this mailing list would probably agree
> > with
> > > getting
> > > the 4.2.6.
> >
> > That is your own wild call and your own opinion. I don't agree with
> > you. Many people don't agree with you. Stop saying somebody should
> > get the version you like.
> >
> > Again, with all due respect Charles, but I have heard many people
> > on
> > this list echo that sentiment. It seems to me like every time this
> > question comes up there are far more people recommending going for
> > the
> > more stable branch than there are recommending going for the less
> > stable
> > branch, if there are even any of those.
> >
> > Tom's suggestion is far from a wild call, although you are of
> > course
> > free to disagree with it.
>
>  It is a wild call not because it is unreasonable (it isn't) but
> because it is peremptory.
>  Yes, we can read here, on this list, that the newer branch is a
> problem. We have read it since several years but I'd like to point out
> two rather different elements.
>  - the same people complain about the same things for years, right
> here. For instance Tom has always said here and elsewhere he was not
> understanding the reason of two branches. Noop has always complained
> about the two branches and the release pace. It does not make their
> opinion invalid, but I'm suggesting a pattern here.
>  - This list is interesting, because it is one type of location. As it
> happens, my main contributions these past months to the project have
> been creating and sharing content on social media on behalf of
> LibreOffice and TDF (yes I'm the main guy behind the daily tweets).
> You would not believe how different the feedback is. True, people
> report bugs just like with anything else, but 90% of the time, the
> people on the social media are users who keep asking for new features
> and want more and more of them. There was to my knowledge, since
> January 2014 exactly two people who wrote that they experienced a bug
> (with the newer branch) and were switching back to the older one. And
> we get feedback everyday from several different people, so that could
> give you an idea of the volume we're dealing here with.
>
>  What am I trying to show here?
>
>  Certainly not that people on social media are "more right" than
> people here. But that the opinions diverge with demographics, the
> place, the crowds, the kind of usage, etc. Indeed here, everytime this
> question arises, the same people will repeat the same arguments. It
> does not make their opinions unfair or inaccurate; but an echo chamber
> is also very easy to form on the Internet, esp. on a mailing list.
> Last but not least, positive feedback is rare compared to negative -
> here, in FOSS or in any customer service. I'd be shocked it we
> experienced the opposite :-)
>
>  Best,
>
>  Charles.
>
> > Paul
>
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