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Please stop this passive-aggressive behaviour. Users' request are not spam. Why do you call them that? Anyway, you ask a good question. On these channels we receive three kind of questions and here's how things tend to work:

1) request for feature : people or the biggest majority of people are replied to in all cases. Either the feature or something approaching exists and we point it to them , otherwise we answer to the best of our ability (maybe sometimes we know we are close to release the feature, sometimes we don't, etc.)

2) users support question: "I want to do X but when I try Y happens (bug or otherwise)": users support can happen on the spot (see our Google + community for these instances, it works really well) or we redirect them here or on

3) general interest question: "will LibreOffice soon merge with T-Mobile? Who are you? Where am I?" -> again it is answered on the spot.

Hope this helps,


Le 07.08.2014 15:42, Tom Davies a écrit :
Hi :)

Oddly on the Users Support mailing list we tend to get a lot of
questions asking for support and not so many posts telling us that
they don't need support.

I guess if people were asking for technical support in the social
media thing then they would be a bit lost, right!  Would you solve
their problem for them or push their 'spam' to the proper channels?

Regards from
Tom :)

On 7 August 2014 14:07, Charles-H. Schulz
<> wrote:

Le 07.08.2014 14:50, Paul a écrit :

On Thu, 07 Aug 2014 09:59:46 +0200
"Charles-H. Schulz" <> wrote:

Le 07.08.2014 09:54, Tom Davies a écrit :
Hi :)
(to James's suggestion.)
I think most people on this mailing list would probably agree
the 4.2.6.

That is your own wild call and your own opinion. I don't agree with
you. Many people don't agree with you. Stop saying somebody should
get the version you like.

Again, with all due respect Charles, but I have heard many people
this list echo that sentiment. It seems to me like every time this
question comes up there are far more people recommending going for
more stable branch than there are recommending going for the less
branch, if there are even any of those.

Tom's suggestion is far from a wild call, although you are of
free to disagree with it.

 It is a wild call not because it is unreasonable (it isn't) but
because it is peremptory.
 Yes, we can read here, on this list, that the newer branch is a
problem. We have read it since several years but I'd like to point out
two rather different elements.
 - the same people complain about the same things for years, right
here. For instance Tom has always said here and elsewhere he was not
understanding the reason of two branches. Noop has always complained
about the two branches and the release pace. It does not make their
opinion invalid, but I'm suggesting a pattern here.
 - This list is interesting, because it is one type of location. As it
happens, my main contributions these past months to the project have
been creating and sharing content on social media on behalf of
LibreOffice and TDF (yes I'm the main guy behind the daily tweets).
You would not believe how different the feedback is. True, people
report bugs just like with anything else, but 90% of the time, the
people on the social media are users who keep asking for new features
and want more and more of them. There was to my knowledge, since
January 2014 exactly two people who wrote that they experienced a bug
(with the newer branch) and were switching back to the older one. And
we get feedback everyday from several different people, so that could
give you an idea of the volume we're dealing here with.

 What am I trying to show here?

 Certainly not that people on social media are "more right" than
people here. But that the opinions diverge with demographics, the
place, the crowds, the kind of usage, etc. Indeed here, everytime this
question arises, the same people will repeat the same arguments. It
does not make their opinions unfair or inaccurate; but an echo chamber
is also very easy to form on the Internet, esp. on a mailing list.
Last but not least, positive feedback is rare compared to negative -
here, in FOSS or in any customer service. I'd be shocked it we
experienced the opposite :-)




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