Re: [libreoffice-users] Re: Engaging users: initial results of the survey

Hi Urmas,

On Tue, 2013-11-12 at 05:35 +0700, Urmas wrote:
> Then why does the LO site not feature a warning on a front page: "User,
> you are ...

        So - trying to condense something positive out of this; it sounds like
we should have something (perhaps in the BSA) that explains to
newcomers, that bug filing is appreciated - but having an expectation
that their bug is fixed and/or prioritized over others, or a feeling of
entitlement that because you filed it - we should fix it [ given the
vast disparity in time-to-file (1 minute) vs. time-to-fix (5 man days
avg) ].

        I assume it would help smooth the flow of people feeling unreasonably
irritated if we had some more helpful text like that ? if so, it'd be
great to have a draft we can hand on to Rob / Cloph to put somewhere
there in some "About bug filing" page, perhaps after filing.

> One cannot build straw airplanes for 25 years instead of listening to 
> feedback ...

        I listen to feedback a lot =)

        ATB,

                Michael.

-- 
 michael.meeks@collabora.com  <><, Pseudo Engineer, itinerant idiot


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