Re: [libreoffice-users] Re: Engaging users: initial results of the survey

Hi :)
If a troll gets banned they usually just find another new name or even
go so far as to set-up a new free email account

The only ways that seem to work are
1.  To let them know their behaviour is being (possibly) misconstrued
as unhelpful and unfriendly
2.  avoid taking any notice of them when they are being bad  (ie
"don;t feed the troll")

Obviously mixing 2 with 1 won't work so we try 1 first and then stick
with 2.  That is why no-one is responding to your request.  So now
Urmas knows he can stir-up a reaction out of 1 person by using bad
language but he/she has seen that no-one else reacts.  So Urmas will
probably move on to other tactics such as using lots of capital
letters to simulate shouting and trying to find topics that "get under
people's skin" in order to try to provoke reactions that way.

Note that Urmas is a bit unusual for a troll in that he/she does give
some quite good answers sometimes, although that might be part of the
overall strategy.

I tend to find that trolls either get bored and go away or just look
increasingly ridiculous and laughable OR their behaviour shifts into
becoming more acceptable.  It's this last group that are often of more
value to the community than most people because all their angst and
angry energy can be a very positive driving force when it's not being
so badly misdirected.

Reacting to the trolls bad behaviour makes it look like we have no
idea how to control our own doorstep.  At the very worst, if they are
being paid by MS to stir up trouble, then by ignoring them and
continuing to give happy&friendly or professional&cool answers then
the mailing list looks much more like a good place for users to get
help from.  If you have ever been to a nightclub that has "bouncers"
on the door or to a posh hotel with a concierge standing out the front
then you might have noticed how their never seems to be any fight
going on out the front.  Even if the bouncer/concierge was absolutely,
unquestioningly right the venue/hotel loses it's good name and the
bouncer/concierge loses their job and finds it difficult to get
similar work elsewhere in town.  The trick is to make it obvious that
trying to start a fight wont get anywhere.

So, don't worry.  We do have experience of dealing with this situation
and it is being dealt with even though it's not obvious on the
surface.
Regards from
Tom :)


On 11 November 2013 22:44, Paul <paulsteyn1@afrihost.co.za> wrote:
> Please can somebody ban him for bad language?
>
>
> On Tue, 12 Nov 2013 05:35:01 +0700
> "Urmas" <davian818@gmail.com> wrote:
>
> > "Charles-H. Schulz":
> >
> > Also, it might be useful to remember that developers tend to
> > contribute because they only want to and find a particular interest in
> > doing so. Maybe it's for a plain old business interest, but when
> > you're a volunteer developer, which is the case of the largest
> > majority of developers on LibreOffice, you contribute because it's
> > fun or you just want to help with specific things that bug you (not
> > necessarily the others).
> >
> > Then why does the LO site not feature a warning on a front page:
> > "User, you are *freeloading shit*. You are of *no consequence*. Your
> > opinion does not matter."? In the present state it is a clear, intent
> > disinformation of the customer about the nature of the product.
> >
> > One cannot build straw airplanes for 25 years instead of listening to
> > feedback, copycat random features then come and say: "We are a viable
> > alternative!"
>
>
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