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Just a quick question - when on this list (users), shouldn't we keep
the sender's email in the To / Cc list when we reply-all 

No.

in case they haven't subscribed to the list (which makes sense if
they're just looking for support and not for helping others out).

A mailinglist allowing messages from non-subscribers is imho
mis-configured.
 
The reason I am asking this is because sometimes I see people
replying to just the users list,

That's the correct way to do it. No dis-courtesy copies. Never.

Sincerely,

Wolfgang

Having learned correct use of email and usenet 20 years ago.

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