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Hi :)
That is another huge argument we have had on this (and some of the other) mailing lists quite a few 
times; although none in the last couple of years.  Mailing lists are very unfamiliar to most people 
and are often seen as being very geeky.  

The Ask LO bot was meant to become the main way that people would access our user support.  Also 
there is an unofficial forum, which grew out of one of the arguments and was meant to evolve into 
being the official forum within a few weeks.  Things went a little sideways (as they do) because by 
the time the rest of the project worked out that a forum would be pretty neat (a couple of years 
later) the owner had invested too much time and effort to give it up easily and the rest of the 
project decided they didn't want it anyway.  A new official forum is very very nearly ready.  Just 
looking for moderators and final tweaks.  

So, although people might see "users@..." as the place to go for user support there are other 
options and we are about to be given the one that people are most familiar with.  

On the moderators list we have discussed ways of minimising "fragmentation" with perhaps having 
some "common room" where all the various moderators and such could chat but we eventually decided 
that keeping them separate would probably be in everyone's best interest.  Perhaps one will gain a 
reputation for being better at one thing (such as this list is fairly awesome at macros and Base 
(although pointing people to OOo forums is also a good idea with Base)) while other systems gain 
reputation in other areas.  
Regards from 
Tom :)  

From: Kieran Peckett <>
Sent: Wednesday, 22 May 2013, 17:33
Subject: RE: [libreoffice-users] Replying to users

Thanks everyone for your help, and for being understanding of why I asked
this, and for explaining that all non-subscribed users get moderated
automatically. I just assumed that it was like Google Groups, which does
have this functionality, and which saves duplicate emails being needlessly

By the way - most people will see the users@ address as a support email,
rather than a mailing list. Most people would ask the question "Why should
I subscribe?", because they don't want un-needed e-mail, as they are only
interested in their question, rather than others' questions, which, in case
you were, wondering, is why I asked this question.

Once again, thanks for all the help,

On 22 May 2013 15:14, "V Stuart Foote" <> wrote:

From: Wolfgang Keller []
Sent: Wednesday, May 22, 2013 8:42 AM
Just a quick question - when on this list (users), shouldn't we keep
the sender's email in the To / Cc list when we reply-all


in case they haven't subscribed to the list (which makes sense if
they're just looking for support and not for helping others out).

A mailinglist allowing messages from non-subscribers is imho

That is correct! Anything else would be a recipe for spam--non-subscribed
users are be "moderated" through if the message merits--often with a
personal note back from the moderator on how to subscribe.

The reason I am asking this is because sometimes I see people
replying to just the users list,

That's the correct way to do it. No dis-courtesy copies. Never.

By replying directly to user, you are implying that you are taking
response "off list"--please do so if that is your intent, i.e. to criticize
or "guide" so as not to embarrass other subscribers don't need or want to
see that. Otherwise the netiquette is to address discussion for the list to
read--and keep response civil.

So, use the "respond to all" option of your email reader of choice, it
SHOULD pick up the mail list address.  Delete the "other" direct addresses.
  And finally TRIM away any of the extra crud in the message.  Leave just
enough for the message to stand on its own, but not be distracting either
to read--or when viewed in context in a News group reader or a web archive
like Nabble.


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