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Hi. My humble opinion. Many years ago a small municipality here migrated to LibreOffice saying that 
ms office provides a higher quality, but It wasn't necessary. Since then LibreOffice improved. I 
guess ecosystem and compatibility are a good issue too.
But first problem Is that many people are not aware of the problems and don't want to change.
Ms Is still more used than open source, but things are slowly changing. Not so many people use 
Skype today and even the EU commission has suggested signal instead of whatsapp. Many governments 
(e g. Holland) are integrating open source in their policies.
The french police uses a Linux distribuzion Gendbuntu on their pcs. The same Is happening in Russia 
and China.
By the way many open source are competitive and widely used such as Red Hat linux, Apache,  
LibreOffice, mysql, but not only.
I guess yes, integration, compatibility and ecosystem made ms more competitive  and we need to 
think about.
Paolo
 




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