On 12/13/2012 02:09 PM, C. Olofson wrote:
The problem all s/w suppliers face is one of users doing foolish things because they can. This not offered as an excuse, we should probably make it clearer what best practices are in our documentation.Well;If this is considered 'best practices' or even 'good practice' the software should be set, by default, to do it then. Currently, in contrast, the Getting Started Guide (v3.5 p49) makes the choice of using *either* format appear inconsequential:If you routinely share documents with users of Microsoft Office, you might want to change the Always save as attribute for documents to one of the Microsoft Office formats.For what it's worth, this is a classic case of a "crisis" for a consumer goods company (i.e. s/w application publisher). The solution to this won't be found in providing helpful hints for the next time. It'll be found by being very responsive in providing status and resolution in the same forums where the crisis is being discussed by consumers.For example:http://en.wikipedia.org/wiki/Crisis_management#Examples_of_successful_crisis_management-Craig
Also, the default setting for LO is to ask when it detects one is not saving to an ODF format. This setting can be annoying when that is explicitly what one wants to do, e.g. saving a worksheet as a csv file. It also can be disabled by the user, however I like to leave enabled just as a reminder when I forget to save in an ODF format.
If warning pop ups are disabled or ignored by the user ultimately the responsibility rest with the user not with the software developer.
My problem with the original rant was it was short on details about what happened and why. It implied that the document was saved manually (using docx format learned later). Write's default is to ask if this desired and offers to save in an ODF format. So either he turned off the pop-ups or ignored them - thus partially a user problem.
Italo noted that the real culprit is the docx format which causes problems for users. There numerous reports on the Users list of docx format being flaky to open and save to.
On 12/13/2012 10:14 AM, Tom Davies wrote:Hi :)Jay's advice is pretty much the standard the Users List keep reiterating. Keep an original in native format and if you have to share with others give them a Doc NOT a DocXI've lost count of how many times a wide range of different people have said that on the Users List.Regards from Tom :)________________________________ From: Jay Lozier <jslozier@gmail.com> To: marketing@global.libreoffice.org Sent: Thursday, 13 December 2012, 18:01Subject: Re: [libreoffice-marketing] US Journalist blames LibO for lost workOn 12/13/2012 12:18 PM, Italo Vignoli wrote:As matter of good practice I always save or create as an ODF document. If I need to send it as some other format then I use Save As or File>>ExportOn 12/13/12 6:17 PM, Jay Lozier wrote:Good question about document length and how was he saving. What I readReceived both docs, unfortunately they are DOCX. Short doc, three pages,did not have enough details to know truly what happened.seems to be a format problem and not a content problem (the DOCX is damaged).-- Jay Lozier jslozier@gmail.com-- Unsubscribe instructions: E-mail to marketing+help@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/NetiquetteList archive: http://listarchives.libreoffice.org/global/marketing/All messages sent to this list will be publicly archived and cannot be deleted
-- Jay Lozier jslozier@gmail.com -- Unsubscribe instructions: E-mail to marketing+help@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/marketing/ All messages sent to this list will be publicly archived and cannot be deleted