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If you are a professional writer, I would have the check-box for "Always create backup copy" checked. Same with "Save AutoRecovery information every" and use the smallest number. If you keep the "defaults" you might lose a lot more typing.

There are a lot of ways to make sure you do not lose a document that is important to you..

I have crashed long emails and lost a bit of work, but if you are a professional writer, you should use every technique to make sure you do not lose work and the time it took you to produce it.

Since the user uses Ubuntu, he does not have the crashes that he might get with Windows where a "background package" crashes and that crashes the desktop/laptop. Ubuntu very rarely would do that. That is one reason I went to Linux.

As one post states, it would be good to know which version of Ubuntu [and desktop environment like MATE, Unity, KDE] and version of LibreOffice the user is using. There are too many times that a users posts a problem that could be due to a bug or issue that has been fixed with a newer version.

Since this is the Marketing List, we need to think about how we can "market" LO with the idea of using ODF first and then save a copy to the MSO format needed, since most times ODF creates a smaller file. Yes, people like me with 3-5 terabytes of drive space do not need to think too much about that, but "budget" users with small drive laptops would. One reason to buy LO is the cost, and budget users could appreciate the space savings on a internal drive for both the install and the document files.

On 12/13/2012 01:14 PM, Tom Davies wrote:
Hi :)
Jay's advice is pretty much the standard the Users List keep reiterating.  Keep an original in 
native format and if you have to share with others give them a Doc NOT a DocX

I've lost count of how many times a wide range of different people have said that on the Users List.
Regards from
Tom :)






________________________________
From: Jay Lozier <jslozier@gmail.com>
To: marketing@global.libreoffice.org
Sent: Thursday, 13 December 2012, 18:01
Subject: Re: [libreoffice-marketing] US Journalist blames LibO for lost work

On 12/13/2012 12:18 PM, Italo Vignoli wrote:
On 12/13/12 6:17 PM, Jay Lozier wrote:

Good question about document length and how was he saving. What I read
did not have enough details to know truly what happened.
Received both docs, unfortunately they are DOCX. Short doc, three pages,
seems to be a format problem and not a content problem (the DOCX is
damaged).

As matter of good practice I always save or create as an ODF document. If I need to send it as some other 
format then I use Save As or File>>Export

-- Jay Lozier
jslozier@gmail.com


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