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Hi Andrew pitonyak,
        Thanks for replying to my email. I tried to break the file and verified . Here I have 
observed that two paragraphs are causing problems(1 page) and removed that page from the file and 
it worked fine. Again, by keeping the problematic page only passed separately and it also worked 
fine. But including both is not working. Any idea like why we are facing this behaviours with file?


From: Andrew Pitonyak <>
Date: Tuesday, 29 November 2022 at 7:10 PM
To: <>
Cc: Bathula, Shiva Prasad <>, 
Subject: Re: [libreoffice-users] File conversion issue
Do you see any problems / errors when you attempt a specific document manually?

You claim that you cannot provide the example file, but, how much can you modify the example file 
and still demonstate the error?

I once had a file that caused a crash and it was related to an image in a frame with a specific 
anchor type.

Are you able to remove parts of the document and still reproduce the crash?

Is the document long and perhaps there might be a timeout?

Are you able to modify the text (like change every letter to an X)?

Just a few thoughts.

On Tuesday, November 29, 2022 07:02 EST, wrote:

Please try an error description on Bugzilla. Thank you.

Am 29.11.2022 um 11:57 schrieb Bathula, Shiva Prasad:
We have been using libreoffice software for the last one and half years to convert files like 
.doc, .docx, .jpg, .PNG, .tiff … files to .pdf. Recently, some .docx files are failing to convert 
to .pdf. Here we are using Libreoffice in Java code and in AWS lambda (Node.js). We are not 
getting any clue because only some files are failing to convert with Java code and with Node.js 
code((Lambda is getting timeout and throwing “Command failed”) also. We can’t share the failed 
file here because it is a client file. So could you please provide possible causes for failures.

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