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On Sun, Jul 28, 2013 at 8:57 AM, Amit Choudhary <> wrote:

A customer can compromise on fetaures but not on stability
Actually, from what I've gathered from this list, it seems the problems
half the time are new features that users want, and half the time bugs.
Well, maybe not exactly a 50-50 split, but still. Yes, there are a few
complaints about things that work in MS Office that don't work in LO,
and users could end up going back to MS Office if they can't do what
they are used to in LO. But there are also things users want to do that
don't exist in MS Office. Those features would make a compelling reason
to switch, if LO could do stuff that MS Office couldn't that people
found usefull. I think there is enough demand from users for new
features that devs are caught in a catch-22. If they develop new
features and forget about the bugs, people complain the software is not
stable, if they only fix bugs, people demand new features and complain
the product is stagnating. There are only so many devs, so they do the
best they can. And in order to get new features *and* new bug fixes
out, they need to release often. I say kudos to them, I think they're
doing a great job.

So no, I don't think users *can* compromise on features. Some can, but
others can't. The devs need to balance the two.

Lots of typo in the last reply, so sending again..

The customer will always demand for something. If we treat customers like a
baby then we will know quickly that all that which customer demands is not
good for the customer but since we are treating the customer like a baby we
will give him goodies that he will appreciate later. We should not give
into what the customer wants "now" (at least not with LO) because in the
end LO is going to be very stable and popular product. So, why should we
take a risk by giving into customers demands and make LO a non-stable

I have worked with a customer who wanted 24 hours monitoring of his systems
and I really didn't like it because I knew that it was not going to solve
his problems. So, I raised this issue everytime and eventually he relented
and then I fixed quite a few bugs (crashes, etc.) and also got few bugs
implemented from my team because I got time to fix them and eventually the
customer became happy. This customer was not all happy for more than a year
but when I arrived, I knew what was good for the customer and I didn't give
into his demands. But I gave him what he wanted in 4 months and he was very
happy in the end.


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