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Hi :)
Yes, to actually join in with the triaging it would help to learn how to do it properly!  There are 
a few basic things in the instructions that almost anyone could handle quite easily.  Getting some 
of those things out of the way might help the more experienced triagers get on with the heavier 

When i said it might help if a few of us knew what is in the drop-downs that is mostly because we 
often have requests for new features and it would be good to know which drop-down to use for 
feature-requests.  Also some of the titles look a bit unpleasant and it might help for us to be 
able to explain some of the meanings of those on-list here to avoid unnecessary chatter getting 
repeated in many different bug-report threads.  

Regards from 
Tom :)  

----- Forwarded Message -----
From: Joel Madero <>
To: Tom Davies <> 
Cc: "" <> 
Sent: Friday, 14 June 2013, 17:54
Subject: Re: [libreoffice-users] Re: LO 'Insert: Horizontal rule' is missing

On Thu, Jun 13, 2013 at 1:50 PM, Tom Davies <> wrote:

Hi :)
It would be really great if more of us could learn how to "mark as
duplicate" and other triaging stuff.  Even just a few people here learnt
what is in some of those drop-downs that would be good.  I'm completely
hopeless at remembering that sort of thing but there is a competition
coming up soon and it would be great if the Users List were able to walk
off with some of the prizes.  It's a t-shirt rather than a cup or trophy
for the top 10 so it's a tad more useful!

In general we don't want users playing around with the stuff on top unless
they take a little time to get involved with QA - mainly because there are
nuances and more times than not users mark something incorrectly (like
updating the version when tested against a newer release which is not the
correct workflow)  and then QA has to go and reverse everything and explain

For anyone interested in learning about QA stuff I recommend reading which breaks down workflow
relatively well.

And yes, I do invite everyone to participate in our triage
competition/event and to join our QA channel where you'll find quite a few
helpful people to get you started :)

Hope that didn't come off as rough, just want to be clear that the top
section is meant to be for people who know what they are doing - and
learning requires individuals to be a little proactive. Plenty of people
(myself included) offer help all the time, definitely willing to meet
people half way if they want to join - you (Tom) know more than most that
we could surely use the help :)

Warm Regards,
*Joel Madero*
LibreOffice QA Volunteer

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