Re: [libreoffice-users] Excuse me, but your opinion is simply unimportant. Start over and you can expect more of the same.

Leif,

First,  I may be inconsequential,  but I did not see any apology.
Perhaps it only went out on the dev list.....
Second, I am not concerned about receiving multiple iterations of the
bug closing,  but as you suggest, by the closing of a bug simply because
it was too much trouble to address.
Third, the bug in question in my case was not only clearly identified,
but a solution proposed months ago.
Fourth, the bug was reclassified in March because the bug tracker was
redone, requiring me to reconfirm
Fifth, then a few weeks later (end of March 2012) I was asked again to
reconfirm and I did.

While I agree that whining here is not the answer, I am at a loss as to
what else we can do other than to identify the bug, identify the code
needed, and identify the source of the needed code.

I understand that my little issue is NOT a show stopper, but I am
horrified just thinking about what other bugs were simply marked
"resolved" that may be the result of even more effort than we put in on
the little item I was involved with.

I have had my little rant, for what it is worth, and I hope that there
are some devs on this list that may take the message to heart, and that
is that.

Apologies to all.

On 8/14/12 12:32 PM, leif wrote:
> Hello Marc,
>
> I feel the same as you. some of these bugs are not closed because they
> "need info" but because we need developers. We can't do much about that,
> but we should not behave like this to our polite bug reporters. This is
> not a serious way to embrace community members.
>
> I can understand that the developers and QA team needs a better overview
> of bugs - but this is not the best way to deal with the problem. Perhaps
> better communication or something else could help, but not this
> approach, please.
>
>
> Cheers,
> Leif Lodahl
>
> Cheers,
> Leif Lodahl
>
>
> On 14-08-2012 20:48, Marc Grober wrote:
> > This (see the quote below) is simply unacceptable. In fact, with respect
> > to the bug on which I received this little gem quite a few people had
> > been at pains to clearly identify the problem and the potential
> > solution, and neither having changed at all, there had been no changes
> > to the bug report save angry responses everytime someone tried to close
> > it because it had not been updated. What is Florian really saying?  It
> > would appear to be either that the product is SOOOOO buggy we have
> > decided to ignore all the bug reports OR that users are SOOOO stupid
> > that we are going to ignore all bug reports....  Thank you, Florian, for
> > the vote of confidence.
> >
> > If I had the time I would go through and re-open every one of these
> > simply to give Florian something to do.
> >
> > > Dear bug submitter!
> > > Due to the fact, that there are a lot of NEEDINFO bugs with no answer
> > > within
> > > the last six months, we close all of these bugs.
> > > To keep this message short, more infos are available @
> > > https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement
> > > Thanks for understanding and hopefully updating your bug, so that
> > > everything is
> > > prepared for developers to fix your problem.
> > > Yours!
> > > Florian


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