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On 12/14/2011 5:24 PM, Jay Lozier wrote:
On 12/14/2011 02:35 PM, toki wrote:
On 14/12/11 16:19, David S. Crampton wrote:

looking at web apps was PEOPLE; specifically problems with our
in-house people.
Migrating to the cloud hides the people problem.  It does not remove it.
For sensitive data, the cloud merely compounds the issues.
+1, my main complaint about the "Cloud" is that it is a marketing term
and refers to using:
a, server data storage with client applications
b. server data storage with server applications.

The first is implemented by many companies to varying degrees, data and
documents can be shared by using a server while individuals work on a
local copy with applications on their computers. Depending on how the
sharing and integration is set up you may only need occasional access to
the data server. If the data server goes down, you may be able to
continue working.

The second is basically a return to the mainframe with dumb terminals.
Those of us old enough to remember those days tend to shudder at this
regression (or more accurately stupidity). You are totally dependent on
the server/mainframe and the connection in addition to any local
problems. Server or connection goes down you are contemplating your
navel. Another problem with this model is there are finite limits to the
number connections and it is possible (not necessarily likely) to be
locked out due to all the connections being in use. I work on an online
application and we have limited administrative/vpn logins available and
periodically all the connections are taken.
this calls for LO to build a community of support people that can
support small to medium sized businesses and avoid the>  siren call
of M$ style big money and big ego.

Good luck with that one. Firefox isn't making that much money, but they
are so wobbly, from trying to becoming THE 'platform', that I'm looking
for the next browser—Chrome isn't it, but the market share it is
devouring confirms that I'm not the only one that thinks Firefox is
risking a flaming-out trying to achieve orbit.

More specifically, what is needed is more than a theoretical business
plan. A small, profitable organization (2-10 people) that provides paid
support for LibO to SOHO and SMB organizations that can "show" other
individuals and organizations the path:
* Tier 1 support;
* Tier 2 support;
* Tier 3 support;
* Tier 4 support;

# What each tier includes;
# How much to charge for each tier;
# Charging on a per incident basis;
# Contracts;
# Etc;

Does anybody know of anything along these lines, that was written
specifically for FLOSS support?  The economics of FLOSS support, and
non-FLOSS support are very different.


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Extensible, customizable text editor---GNU Emacs; Where's yours?

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