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On 12/14/2011 02:35 PM, toki wrote:
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On 14/12/11 16:19, David S. Crampton wrote:

looking at web apps was PEOPLE; specifically problems with our in-house people.
Migrating to the cloud hides the people problem.  It does not remove it.
For sensitive data, the cloud merely compounds the issues.
+1, my main complaint about the "Cloud" is that it is a marketing term and refers to using:
a, server data storage with client applications
b. server data storage with server applications.

The first is implemented by many companies to varying degrees, data and documents can be shared by using a server while individuals work on a local copy with applications on their computers. Depending on how the sharing and integration is set up you may only need occasional access to the data server. If the data server goes down, you may be able to continue working.

The second is basically a return to the mainframe with dumb terminals. Those of us old enough to remember those days tend to shudder at this regression (or more accurately stupidity). You are totally dependent on the server/mainframe and the connection in addition to any local problems. Server or connection goes down you are contemplating your navel. Another problem with this model is there are finite limits to the number connections and it is possible (not necessarily likely) to be locked out due to all the connections being in use. I work on an online application and we have limited administrative/vpn logins available and periodically all the connections are taken.
this calls for LO to build a community of support people that can support small to medium sized 
businesses and avoid the>  siren call of M$ style big money and big ego.
More specifically, what is needed is more than a theoretical business
plan. A small, profitable organization (2-10 people) that provides paid
support for LibO to SOHO and SMB organizations that can "show" other
individuals and organizations the path:
* Tier 1 support;
* Tier 2 support;
* Tier 3 support;
* Tier 4 support;

# What each tier includes;
# How much to charge for each tier;
# Charging on a per incident basis;
# Contracts;
# Etc;

Does anybody know of anything along these lines, that was written
specifically for FLOSS support?  The economics of FLOSS support, and
non-FLOSS support are very different.

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Jay Lozier

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