Re: [libreoffice-users] Re: When will be a Web-Version of OOo/LO available?

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On 14/12/11 16:19, David S. Crampton wrote:

> looking at web apps was PEOPLE; specifically problems with our in-house people.

Migrating to the cloud hides the people problem.  It does not remove it.
For sensitive data, the cloud merely compounds the issues.

> this calls for LO to build a community of support people that can support small to medium sized 
> businesses and avoid the> siren call of M$ style big money and big ego.

More specifically, what is needed is more than a theoretical business
plan. A small, profitable organization (2-10 people) that provides paid
support for LibO to SOHO and SMB organizations that can "show" other
individuals and organizations the path:
* Tier 1 support;
* Tier 2 support;
* Tier 3 support;
* Tier 4 support;

# What each tier includes;
# How much to charge for each tier;
# Charging on a per incident basis;
# Contracts;
# Etc;

Does anybody know of anything along these lines, that was written
specifically for FLOSS support?  The economics of FLOSS support, and
non-FLOSS support are very different.

jonathon
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