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Le 2010-11-01 10:46, jonathon a écrit :

If the package contains:
* hard copy manual;
* DVD of The Open ClipArt collection;
* DVD that includes all known templates, all known extensions, all known
dictionaries, all known languages packs, and the other goodies that are
available;
* DVD includes Windows (32 bit and 64 bit), Mac OS X, and various *Nix
packages;
then most people will be satisfied.
(Three DVDs and a hard copy manual).

This I agree with. Yes, the consumer will consider this a bargain and, as you say below, the hard copy of the manual price will be what sets the price.

We would have to estimate the costs of producing this retail box package and compare it to other style of projects to really make an assessment.

Re: helpdesk. As it was pointed out to me sometime ago, I don't believe that the TDF is allowed to make a profit as it is a non-profit organisation. So running a universal helpdesk would not be possible. But if the LibO has not been declared a non-profit organisation, perhaps it could run such a system.

Marc



If you consider the amount of dollars that TDF/LibO would have provide worldwide to print manuals 
and press DVD's and this as often as the major update to the distro,

POD production is the most expensive for the consumer, but the least
expensive for the distributor.

If a hard copy manual is included, that will be what sets the price of
the package.

jonathon



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