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On Thu, Nov 14, 2013 at 5:24 PM, Sophie Gautier
<> wrote:

There use to be some non ambiguous terms:
help for help files
support for support
guides, how-to, faq... for documentation
This is still the used terms for a lot of users whatever the localization.
Why not fit to that?


My big focus is standardization. I just want to have one consistent
name across the board.

... The term "help" is used all over the place --
we even have a jumping-off page called "get-help":

Which would be /get-support
I don't want to minimize what the help files are, I know several countries
without connection where it's the only documentation, for other countries,
these files are the only legal documentation we can provide. For most of the
users 'help' is understood as the help files shipping with the product. I
won't change that but the other terms we use on the site, etc...

Yep, sounds good to me :-)


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