Re: Re: [libreoffice-design] User Research

Hi Dror,

welcome to the Design team :-)

Am Mittwoch, den 15.06.2011, 17:26 -0700 schrieb drorlev:
[...]
> I kind of miss a specification of the goals of the survey. I mean,
> everything in a survey is a consequence of its goals. 
> For example, regarding the population of reference (from which we would like
> to sample), if the aim is to make current users "happier" then the
> population of reference is indeed current users (that download and install
> the software or inquire forums about its usage). But if the aims include
> trying to broaden the circle of users then the population of reference
> should include non-users as well (with questions for the reasons they don't
> use it). 
>
> It also occurred to me that there might be some confusion between several
> types of surveys and samples. 

Thanks for taking care here, since I know that such things get mixed up
very often. Maybe I can shed some light on what Björn proposed and what
I assumed ... Björn and I have been in (more or less) regular contact
since three years. Since the first meeting at the LinuxTag, we've
discussed how to improve usability within FLOSS projects. Consequently,
we've also discussed how to involve users, and how to guide development
to shape software according our user's needs.

Concerning the latter, you're right that the goals (e.g. hypothesis) of
a survey and the required confidence level both affects methods and
procedure. But, at the moment, it seems that our project has rather
basic needs - one of the first things to clarify would be who our
current users are, and what they are usually doing with LibreOffice.
Giving users (at least) some voice / face.

To me, Björns proposal is one of the first steps ... and I fully trust
him with that (and much much more *g*). But, from my point-of-view,
there will soon be a need to gain more / specific knowledge from our
existing user base. Thus, my aim is to get in touch to the users (who
might not even know us) via the product we distribute.

That leaves us quite some degree of freedom for doing good research -
good for the users, and for us. Maybe this is what hasn't been said so
far and caused confusion.

> Hope this helps clarify things and, eventually, make a good thing even
> better!

Sure - and it would be wonderful if you could support us. Let's see how
it evolves :-)

Cheers,
Christoph


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