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This is from my phone so it will be short. I think individual support
should be considered on am hourly basis would be nice to direct high demand
users to a page where they csm get a quote for their fix of they are
unhappy with slow progress for minor bugs or enhancement requests.

Just my thoughts.

Best,
Joel
On Mar 13, 2013 1:07 PM, "Italo Vignoli" <italo.vignoli@gmail.com> wrote:

Il 13/03/2013 20:45, Immanuel Giulea ha scritto:

 The description page (http://www.**documentfoundation.org/**
certification/ <http://www.documentfoundation.org/certification/>) is
rather vague for requirements in each category.


This is an area where we must improve, although the process is quite clear
for developers where certification is based on a peer review (which means
that you are certified by your peers, based on your contributions).

 If we want to grow our community, there should be training done. A
training
session happened last month. Was the trainer certified? I have no idea,
but
probably not.


We do not have certified trainers yet, although we have many trainers in
many countries. They will be able to apply for certification, which will be
probably based on a peer review (we are still discussing this subject, but
peer review is probably the best way for TDF).

 Companies are not necessarily using certified migration professional.
The same logic applies for L1 and L2 support.


Same as above, we do not have certified migration and certified support
professionals yet. The project is quite young (just over two years) and
this is the first certification program coming from an independent not for
profit foundation.

Any help in this area is welcome.

--
Italo Vignoli - italo.vignoli@gmail.com
mob +39.348.5653829 - VoIP 5316436@messagenet.it
skype italovignoli - gtalk italo.vignoli@gmail.com


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