[libreoffice-website] Re: jforum and mailing list integration

Le 2012-09-13 18:19, Florian Effenberger a écrit :
> Hi,
>
> Christian Lohmaier wrote on 2012-09-13 23:31:
> > What I advise against though is keeping both a forum as well as a
> > mailinglist for the very same scope. This will just fragment the
> > userbase/people that could provide answers. And of course it will be
> > much harder to track what happens. If you need to be subscribed to the
> > mailinglist as well as to visit the forum to keep up-to-date on a
> > specific topic, then something went wrong.
> > Waching mailinglist for X, and the forum for Y is fine.
>
> a big +1 to that!
>
> Florian

+1 as well.

We should establish a time-frame where we will have both exist, it 
should not be so long as to fragment too much of the information. But we 
should expect a little fragmentation as we set up the forums. I would 
suggest 9 months to 1 year would be long enough to have a good solid 
idea of the usage, and the leading members in the lists should try to 
keep an open mind about this, and, also try to participate on both systems.

BTW ... I agree wholly with Bjoern's suggestion that the forums would be 
a great place to help our "power" and "motivated" users to migrate from 
"user" to "contributor". We not only need devs but we are in severe 
shortage of QA helpers, marketing, design, wiki maintainers, website 
maintainers (those who help with page write-up and bug fixing), 
historical documentors, etc. -- essentially those who make up the 
"other" side of LibreOffice, the public view.

The only problem I can see is with the "users" list where talk of all 
aspects of LibreOffice is taken up. The forums will have essentially a 
"users" section most likely in the form of a divided up Modules section 
and perhaps a General section etc. So, in this case, I could see the 
users list having to live a little longer until we can gauge whether to 
close it down or keep it. IMO, forum are generally more "user friendly" 
to use for help -- users need a quick answer to a particular problem 
with the suite and only that -- signing onto a mailing list is normally 
not what they want. As far as losing the helpful information on the 
users list, the co-coordinator team can make it part of their "projects" 
to re-mine the information and re-post on the forums in the right location.

For contributor lists (the rest of all other TDF/LibreOffice mailing 
lists), we could gauge as to whether these would be best closed or left 
open or vice versa. This project has a long history of 
contributor-mailing-lists use, not so for user use where the OOo forums 
have been used mostly for user help. As far as losing the helpful 
information on the OOo forums, the co-coordinator team can make it part 
of their "projects" to re-mine the information and re-post on the forums 
in the right location if this proves to be necessary or link to the 
appropriate information on the AOO forums.

Cheers,

Marc


--
Marc Paré
Marc@MarcPare.com
http://www.parEntreprise.com
parEntreprise.com Supports OpenDocument Formats (ODF)
parEntreprise.com Supports http://www.LibreOffice.org


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