Re: [libreoffice-website] Re: [tdf-discuss] FreeDesktop Bugzilla

2010/11/17 Sebastian Spaeth <Sebastian@sspaeth.de>

> On Tue, 16 Nov 2010 06:53:19 -0800 (PST), BRM <bm_witness@yahoo.com>
> wrote:
> > You do realize that Bugzilla and other similar tools do allow you to
> attach
> > files, etc directly to the bug report, no?
> > I.e. there is no need to have an external source to store the files.
>
> Hi, I've been using enough bugzillas to know that well. But I've also
> been using enough bugzillas to know that they don't do what I envision.
>
> a) No registration needed. It must be *simple* to submit a document that
> doesn't convert properly.
>
> b) multiple cases are not necessarily multiple bugs, so they would often
> have the same underlying cause and would need to be linked.
>
> c) nice inline side-by-side comparison of the rendered pages in MS
> Office and LO as pngs to quickly spot the differences.
>
> Actually, perhaps some issue tracker would be suitable, but I like to
> code simple proof-of-concept apps that demonstrate what I'd like. So any
> final implementation could well be a drupal module, or a bugzilla
> customization or whatever.


As Andrea said, making this "document submit" is easily done in Drupal.
Albeit I really would prefer the requirement the user to register. Why? We
avoid spam. Also, a user who just submit a bug report but is unable to
provide all the information requested (really usual) or are unable to keep
tracking of the bug (like implement the recommendations or request from the
people), is not really useful. We need the user to take part on that bug
report. I'm assuming that if he is reporting the bug the cares little enough
to keep a little track to it. If not, nothing good will happen with that bug
report and in the end will be just using space in the bug tracker.

My proposal as member of the Drupal Development Team is to use
Project/Issues modules for Issue tracking and a custom feature to document
submit. So, a common user base is shared between the website and the issue
tracking software. Please check Issue module here
http://drupal.org/project/project_issue and their features/way to do things
here: http://drupal.org/project/issues

Kind regards.

-- 
http://www.cjenkins.net/
http://csl-tec.softwarelibrecr.org/

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