[libreoffice-website] Re: [tdf-discuss] FreeDesktop Bugzilla

Le 2010-11-15 04:19, Alexander Thurgood a écrit :
> Hi all,
>
>
> Le 15/11/10 05:39, Marc Paré a écrit :
> > While I think this is a good idea, are you looking to see if this is
> > possible to do on the LO website?
>
> IMHO, I think this would be a brilliant idea too, and would help with
> bug triaging. In my experience, most people's immediate concern /
> dislike / hatred / frustration of a software product like an office
> productivity suite is when the document they are working on does not
> display / print / edit in the way they were expecting or causes a crash
> or freeze. A central place where these could be left, commented on,
> analysed etc would be good. However, it would have to, I would think be
> seamlessly integrated into the LibO website (via linking to an external
> or an own platform). One of the things at present that is offputting for
> the non-specialist in the bug submission process is having to go to a
> site that has nothing to do with LibreOffice whatsoever. To submit a bug
> for LibO, one has to sign up to the freedesktop submission process : it
> would make things easier for many if that could all be handled
> transparently via the LibO website.
>
>
> Just my 2c.
>
> Alex
Ahh! Great idea! Although, this sounds more like a user-help question. 
We would then have to be concerned about spammers, nasties etc. 
uploading files to the Website for nothing. I guess we would have to 
make sure that there were conditions preventing this.

Were you part of the long discussion on bug-submission and some (like 
myself) recommending a mentor/helper helping users submitting bugs? This 
would almost seem alike. In this case, the user would send the file to 
the mentor/helper for an initial look at the problem. If the 
mentor/helper could not solve the problem with his resoureces (some 
other helpers could be asked to look at the file), then either the 
mentor/helper or the user would submit the bug. This may be a better way 
of accomplishing your suggestion and avoids the potential trouble with 
users flooding the website space with large amounts of files (read 
spammers). At least the user-mentor/helper scenario would be more 
intimate (the user would have a real person attached to his problem) and 
the file upload would only go to the mentor/helper.

Would this sound like a better arrangement?

Good idea though.

Marc


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