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On Nov 4, 2010, at 11:51 , Graham Lauder wrote:

I've been involved with FOSS projects for nigh on ten years, didn't like mail 
lists back then and don't like their limitations now, but then like now, I put 
up with them because a majority of the administrators like it that way.  OOo 
has 13,000 people signed up to the mail lists, the "majority" don't use them. 
Users freaking out about being swamped with emails or not knowing how to 
subscribe or unsubscribe, or posting without subscription or getting lost 
amongst all the lists is a daily occurrence. So don't tell me they're 
efficient, they are a broken system but we have gotten so used to the hacks 
and workarounds we refuse to open our minds to the fact that the vast majority 
of our User catchment either don't or can't or find it difficult to use them.

However I've beaten this particular drum on numerous occasions before and it's 
a pointless exercise, I've stopped giving clients directions to the lists and 
now only point them to the forums and useful blogs and I just shrug and carry 
on in the knowledge that nothing is likely to change and thank the gods for 
Drew and Hagar and all the others on the forums.

How about:


Action point 5:  Let the list system fade out, or at least move it down the priorities for user 
support.  I know there are people in here who live in the Unix world - I did myself once - and use 
text-only email readers, and who therefore prefer mailing lists, but ordinary users don't like 
them.  So keep and monitor the lists, but plug the forum.

end quote

Perhaps the mailing list functionality has more of a place on the development side than for 
ordinary users.


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