Re: [libreoffice-website] Mailing lists

On Nov 4, 2010, at 11:51 , Graham Lauder wrote:

> I've been involved with FOSS projects for nigh on ten years, didn't like mail 
> lists back then and don't like their limitations now, but then like now, I put 
> up with them because a majority of the administrators like it that way.  OOo 
> has 13,000 people signed up to the mail lists, the "majority" don't use them. 
> Users freaking out about being swamped with emails or not knowing how to 
> subscribe or unsubscribe, or posting without subscription or getting lost 
> amongst all the lists is a daily occurrence. So don't tell me they're 
> efficient, they are a broken system but we have gotten so used to the hacks 
> and workarounds we refuse to open our minds to the fact that the vast majority 
> of our User catchment either don't or can't or find it difficult to use them.
>
> However I've beaten this particular drum on numerous occasions before and it's 
> a pointless exercise, I've stopped giving clients directions to the lists and 
> now only point them to the forums and useful blogs and I just shrug and carry 
> on in the knowledge that nothing is likely to change and thank the gods for 
> Drew and Hagar and all the others on the forums.

How about:

quote:

Action point 5:  Let the list system fade out, or at least move it down the priorities for user 
support.  I know there are people in here who live in the Unix world - I did myself once - and use 
text-only email readers, and who therefore prefer mailing lists, but ordinary users don't like 
them.  So keep and monitor the lists, but plug the forum.

end quote

Perhaps the mailing list functionality has more of a place on the development side than for 
ordinary users.


//James

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