Hi :) I'm not sure why you are having a problem downloading LibreOffice, nor why you are apparently only getting a small chunk of it, nor why you haven't been this unlucky before. There are too many factors to explore. Have you tried rebooting the router? Are you using a wireless connection or is your machine plugged into a network by ethernet cable? If it is wireless is the machine sitting in a different place from normal - do you have direct line-of-sight to the router? If it is an ethernet cable to a network then is there a firewall blocking or limiting access to certain things? Is the firewall on your machine blocking or limiting access? Is Internet Explorer infected with malware? What anti-virus are you using and have you updated it's virus definitions and done a complete scan in the last few days. There's a zero-day exploit that uses flash player to exploit Windows machines at the moment that tons of people have fallen foul of (hence "zero-day"). The easiest way of working around a lot of the problems is to try a second web-browser. We are not seeking to place blame or fob you off with some excuse. We are trying to find the fastest way of getting LibreOffice onto your computer. In the process we might find what the problem was that is blocking you from downloading the full download, we might clear up some misunderstanding on our part or yours or both but for us all that is secondary to getting LibreOffice onto your machine. Plenty of people have successfully used Internet Explorer to download LibreOffice and had no problems installing it. So it does work. What we are trying to cope with is a situation where you haven't even had the full download and we don't know why and none of us can poke around on your machine to try the 'obvious' or usual problems that arise on a Windows machine. By all means follow Charles' advice to use Internet Explorer again to download again from the correct website again. If it doesn't work again then we learn nothing useful but go ahead. If you try to download a 2nd web-browser and successfully do that then it cuts out a whole bunch of possible problems (such as all that stuff about wireless issues and firewalls and maybe about recent infections etc). If you successfully manage to install the 2nd web-browser then again we learn a lot. If that web-browser does a better job of downloading LibreOffice then that solves the main chunk of the main problem you seem to be having. Regards from Tom :) On 28 January 2015 at 14:23, Philip Jordan <jorphilip@gmail.com> wrote:
Thanks, but I'm not sure that exactly solves my problem! Nor for that matter does it exonerate LibreOffice e.g. why can't they save everyones time by saying at the outset that their software only downloads via certain browsers &/or how come I never had such problems with any other downloads?! On 28 January 2015 at 11:12, Tom Davies <tomcecf@gmail.com> wrote:Hi :) Ahah. I think we are stumbling into finding out what is going wrong at last! :) Many people have more than 1 web-browser and i think that is really the best way forwards. There are arguments about which is the best so having more than one means you get the best of at least 2 worlds. I tend to prefer Firefox; https://www.mozilla.org/en-GB/firefox/new/ but many have moved to Google Chrome; http://www.google.com/chrome/ There are many others and all are better at downloading than Internet Explorer, especially over a wii-fi or wireless connection. There is also torrenting but if you haven't done it before it can be quite tricky to explain. Also there is a lot of FUD about it as it wasn't developed by Microsoft and has been used for nefarious activities because it's so good at downloading fairly large files completely perfectly. So only download the LO torrent if you already know how to use it (or have plenty of time to figure it all out). Even in cases where Internet Explorer has managed to get a full download it often changes the "file ending" making it difficult for the download to operate properly. Windows tends to hide the file-ending so it's difficult to fix the problem. Regards from Tom :) On 28 January 2015 at 08:44, Philip Jordan <jorphilip@gmail.com> wrote:Thanks all for help so far & PLEASE SEE REPLIES BELOW IN CAPS On 27 January 2015 at 20:31, anne-ology <laginnis@gmail.com> wrote On the assumption you are really attempting to seek help NOT SURE I UNDERSTAND? I shall respond in the hope that you will THANKS!(1) start to enjoy using LO WOULD THAT I COULD USE IT!as well as(2) begin to realize this is a group of users who voluntarily help others to the best of our ability to so do. YES I HAVE BEGUN TO DO THIS! (1) - to whom are you writing when addressing 'owner'?THE OWNER I ADDRESS IS WHOEVER THIS APPLIES TO IN THE EMAIL ADDRESS THAT I WROTE THE EMAIL TO(2) - to which address did you send the initial request for help?; it seems to have failed to reach this list before now.THE INITIAL REQUEST FOR HELP WAS TO COMPUTER ACTIVE AS THEY WERE WHERE I SAW THE RECOMMENDATION FOR LO(3) - when one downloads LO, all one need do is to open the program ... browse through the various menu items at the top ... set the various properties, et.al. as desired ... then begin using the program(s).REALLY? WELL THAT'S NOT WHATB I'VE FOUND - HENCE THE EMAIL!(4) - Since this is LibreOffice, could you possibly have downloaded from some fake site - just what is OfficeLibre and from where did you acquire this ;-) (5) - Computeractive is what? A WELL KNOWN & HIGHLY THOUGHT OF UK IT MAGAZINE THAT I'VE READ SINCE THE 1990s (6) - Since installing is merely downloading this program (SPELLING?)NO DOWNLOADING IS JUST THAT I.E. INSTALLATION COMES NEXT, I'm not sure to what 'installation wizard' your seeking. ONE THAT WORKS AS PER THE INSTALLATION ILLUSTRATIONS ON LO'S WEBSITE (7) - what kind of 'suitable app' are you seeking? ONE THAT WORKS ETC (8) - what did you buy? PLEASE REFER TO MY EMAIL E.G "bought an icon, as confirmed by Microsoft" ??? WHY THE ??? ? LO is a free to use program. YES THATS WHAT I WAS TOLD Since your signature includes your location as being in the United Kingdom, I assume you know the English language therefore ... CHEEKYwell, good grammar leads to good communication SORRY I DON'T UNDERSTAND EITHER YOU OR LO ;-)MEANWHILE, SIMILARLY, IF LO'S COMMUNICATION WAS CLEARWE'D ALL AVOID NEED FOR SUCH EMAIL & I COULD USE LO!From: Philip Jordan <jorphilip@gmail.com> Date: Tue, Jan 27, 2015 at 2:57 AM Subject: Message as sent yesterday To: users+owner@global.libreoffice.org Dear Owner, I'm rather confused by the apparent reply I got to my request for help i.e. as cc'd to you below As you will note I sent it to users+help but s I say, now adding to my not being able to use your LibreOffice, it seems I am unable to navigate your query system? Please can you reply clearly Many thanks Philip Jordan to users+help Please I really do need your basic help e.g. having downloaded OfficeLibre yesterday after reading about it in Computeractive I'm afraid I'm unable to make it work i.e. on this Toshiba Laptop via it's Windows 8.1 OS e.g. there seems to be no installation wizard nor a suitable app & anyway I just got a message to say I could not install it on this computer Perhaps I'm doing something wrong but I've already wasted several hours & have bought an icon, as confirmed by Microsoft in an email (I can't reply to) Hope someone there can help please Philip Jordan of Dorchester, Dorset UK-- To unsubscribe e-mail to: users+unsubscribe@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
-- To unsubscribe e-mail to: users+unsubscribe@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted