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Microsoft do seem to make things difficult... First their web browser changes the .msi extension to .man, which their operating system doesn't understand, and then their file browser hides the extension making it difficult to correct!

That has come up on this list before, and your earlier comment "why can't they save everyones time by saying at the outset that their software only downloads via certain browsers" does seem sensible. I've submitted a bug report suggesting that the downloads page should warn of the problems with Internet Explorer, and how to work around them:

Checking this out with Internet Explorer 9 on Windows Vista, I found that a bar pops up at the bottom of Internet Explorer when downloading, from which you can click an arrow next to "Save" and select "Save As". That has the filename initially filled in as .man, but you can change it to .msi and it will then save the download with the correct .msi extension. Does that still work with newer versions of Internet Explorer? Of course, it does still require the user to know that this needs to be done!


Philip Jordan wrote:
Brilliant - well your reply is Gordon
- but as to W 8.1:
   I'm bereft of suitable words!

On 28 January 2015 at 16:40, Gordon Burgess-Parker <>

On 28/01/15 15:43, Philip Jordan wrote:


& though I'll do what you say, it must be emphasized that as far as I can

more than once, I downloaded from the site you show on Sunday
& I did this as the link from Computer active didn't work
& too, I only went to Microsoft for an Icon as my laptop
refused to install the software by which I mean let me use it
& your website wasn't very clear on what to do in that regard

Anyway I now see you've sent another email,
so I won't re-download till I've read that

  When I tried that, the IE downloader on Windows 8.1 changed the file
extension to .man - which of course won't run.
You need to change the file extension back to .msi, and to do THAT, you
need to go into File explorer and turn ON the "show file extensions"
option, because for some reason that I cannot fathom, Windows has that
option turned OF by default.

Good luck!

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