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Hi :)
@ Ann.  ComputerActive is a magazine about IT.

People in the UK tend to only know 1 language.  For most it's some
variant of English.  For others it might be some other language.  Some
of the ones who only speak English sometimes get all obnoxious and
demand the rest somehow magically understand and speak English even
despite the lack of training places and the exorbitant costs of study.

@ Marianne-x.  Yes we often find that hindsight is fantastic at making
things obvious.  I am sure all of us have found ourselves in a similar
situation of completely misunderstanding something and then somehow
breaking through and suddenly finding it was kinda easy really.
Before making the break-through it's impossible to understand though.
Hopefully we can figure out what is going on and help.

Regards from
Tom :)

On 27 January 2015 at 20:31, anne-ology <> wrote:
       On the assumption you are really attempting to seek help,
           I shall respond in the hope that you will (1) start to enjoy
using LO
                         as well as (2) begin to realize this is a group of
users who voluntarily help others to the best of our ability to so do.

       (1) - to whom are you writing when addressing 'owner'?
       (2) - to which address did you send the initial request for help?;
it seems to have failed to reach this list before now.
       (3) - when one downloads LO, all one need do is to open the program
                   browse through the various menu items at the top ...
                       set the various properties, as desired ...
                   then begin using the program(s).

       (4) - Since this is LibreOffice, could you possibly have downloaded
from some fake site -
                  just what is OfficeLibre and from where did you acquire
this  ;-)

       (5) - Computeractive is what?

       (6) - Since installing is merely downloading this program, I'm not
sure to what 'installation wizard' your seeking.

       (7) - what kind of 'suitable app' are you seeking?

       (8) - what did you buy?; "bought an icon, as confirmed by Microsoft"
                 LO is a free to use program.

       Since your signature includes your location as being in the United
Kingdom, I assume you know the English language therefore ...
           well, good grammar leads to good communication  ;-)

From: Philip Jordan <>
Date: Tue, Jan 27, 2015 at 2:57 AM
Subject: Message as sent yesterday

Dear Owner, I'm rather confused by the
apparent reply I got to my request for help
i.e. as cc'd to you below

As you will note I sent it to users+help
but s I say, now adding to my not being
able to use your LibreOffice, it seems I
am unable to navigate your query system?

Please can you reply clearly

Many thanks
Philip Jordan

to users+help
Please I really do need your basic help e.g.

having downloaded OfficeLibre yesterday
after reading about it in Computeractive

I'm afraid I'm unable to make it work i.e.

on this Toshiba Laptop
via it's Windows 8.1 OS

e.g. there seems to be no installation wizard
       nor a suitable app
       & anyway I just got a message to say
       I could not install it on this computer

Perhaps I'm doing something wrong
but I've already wasted several hours
& have bought an icon, as confirmed
by Microsoft in an email (I can't reply to)

Hope someone there can help please

Philip Jordan of Dorchester, Dorset UK

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