Re: [libreoffice-users] Rel. 3.6.1 and Norton AntiVirus

webmaster-Kracked_P_P wrote:
> On 08/29/2012 08:21 PM, Dan wrote:
> > Jeff Hahn wrote:
> > > When I try to upgrade from 3.6.0 to 3.6.1 the Norton AntiVirus program
> > > keeps deleting the upgrade as an unsafe virus. This is the first release
> > > that I have had this type of problem with. Jeff
> >
> >      To make sure I understand: Norton deletes the LO 3.6.1 download file?
> >      Otherwise, you should not have Norton running when you install the
> > upgrade; you should not be physically connected to the Internet either.
> > Disconnect from Internet, turn off anti-virus program, install LO update,
> > turn on anti-virus program. ONLY WHEN AV IS RUNNING should you reconnect
> > to the Internet.
> >
> > --Dan
>
> This is not the first time I have heard of Norton stating valid install
> files were viruses or other nasties.
>
> I never had any good luck with Norton's AV, so I use the free version of
> Comodo product[s] for my Windows machines.  I have hooked even PC repair
> and selling pro's to using it.
>
> As for not having AV running when not online, well that is not what I would
> tell people.  An anti-virus is needed if you are offline and suddenly there
> is a trojan or other nasty kicking in and doing a number.  They can be
> picked up and not cleaned in a few ways other than being online.  I have my
> Ubuntu system picking up new things from files that I have had on my system
> for months and suddenly it detects something the AV system does not like.
> If I did not have the AV system on 24/7, then those issues might not have
> been picked up.  The real thing is that the AV systems update their data
> systems, mostly, after a new "nasty" has been detected.  If your system has
> that "nasty" on it before that nasty has been added to your AV data system,
> then you will need to have the other parts of the AV and security system[s]
> on to detect the traces of it trying to work.  SO do not turn your computer
> security off.
>
> I have had to deal with too many systems from friends and clients where
> they did not have their security on 24/7 and kept up-to-date.  Had one
> system that the AV was on but not updated in over 2 years and the guy lost
> a lot.

     Perhaps I was not as clear as I should have been. I listed 5 steps 
that have been posted on lists like these when installing OOo. Programs 
like Norton will give false positives that prevent installation of a 
program. So, the AV program needs to be off when the installation is being 
done. However, the AV program should NOT be turned off until AFTER the 
computer is physically disconnected from the Internet. The installation 
should be done immediately after turning off the AV. The AV should be 
turned on again right after finishing the installation. At this point, 
verification that the AV is actually working is the next step. If it is 
not, steps have to be taken to get the AV working properly before doing 
anything else. Once this is done, reconnect to the Internet. My point was 
that the computer should not be connected to the Internet until AFTER the 
person knows that the AV is already working.
     Yes, anyone using an AV should weekly update it, sooner if there is a 
notice of an update because of a patch that is needed.

--Dan


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