Re: [libreoffice-users] helping Users and LibreOffice - proposal

On 2011-06-11, Cor Nouws wrote:

> Hi all,
>
> Apparently we find ourselves in an interesting situation. With the
> 3.4.0 release, there are obviously more questions, people stumbling
> over bugs.
>  - So to help the users, it is useful to point them to the fact that
> there is a stable 3.3.2 (3.3.3 soon) that they can use with more
> comfort.
>  - However ... it is both valuable for the project, when the all do
> some work with the 'early adopter' versions.
> So, I would propose that the regular helping hands on this list, try
> to allow for both interests. Apart from the mentioned arguments, it
> may as well be appealing for quite some people to, to try working with
> relative new features etc etc.
>
> What do you think, would it be possible and useful (of course
> depending on the individual mail) to pay attention to both aspects?
>
> That would obviously result in an attitude in which people are not
> only pushed back from the 3.4.0 to an older version, nor withhold
> explanation about the choice they have to work with one or
> another.. Well, each can find his own short or long sentences to
> explain :-)

I think I understand, we need a way to say "3.4.0 is expected to have
problems" without scaring the user away.

I'm afraid some ways of warning about it will just scare the early
adopters, moving them to 3.3.2, without even a bug report about the bug.

Maybe one should instead focus on saying "if you can't use LibO with
this bug, please try 3.3.2 instead, otherwise you're welcome to continue
using 3.4.0 and report any bugs you find".

"3.4.0 should be usable, except for bugs like the one you just
found. This release was done exactly to catch hidden bugs."

Another way of making it less scary could be a list of known issues, so
one can say, by reading the list, if some issue will affect his/her
workflow. Is there such list? (more or less up to date?)



> http://wiki.documentfoundation.org/File:Adapt-o-meter.png

:-D

-- 
Nuno J. Silva (aka njsg)
gopher://sdf-eu.org/1/users/njsg

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