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On 11/5/2010 3:10 PM, Michel Gagnon wrote:
Just for information, what kind of support do you offer to these
customers? I am wondering what incentive there is for the small computer
store to pay $25 per user for your service rather than simply download
the official version from the website and install it by themselves.
P.S. I am not getting into that business anyway.
We're offering a lot of customer hand holding. For example, if a user is
experiencing a crash, we'll help them diagnose it, and we'll help them
with basic usage questions or problems.
The incentive for the store is that they are not having to constantly
field calls from customers who are used to MSO and aren't quite
On the enterprise side, not associated with this store, we offer
training, consulting, conversion assistance, and deployment.
We've only offered both of those services to OOo users in the past. But,
like I said, we're going to be deploying our LibO program next week.
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