Re: [libreoffice-marketing] Advice Needed

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On 11/5/2010 1:06 PM, drew wrote:
<snip>

> For support the currently gives out the OO.o web links, they also
> include these on their web site - when they move to LibreOffice they
> will simply change those links to the TDF/LibreOffice appropriate

Totally understood, Drew and I know a few people around our area that do
something similar with other open source products. But we're wanting to
offer a slightly higher level of support than web forums. We want
someone users can call for support or submit a ticket that will be
answered within a guaranteed amount of time.

Web forums are fantastic and they are where I get most of my support for
software. But new users often want a bit more. Nothing is more
frustrating than being in the middle of something important and
something doesn't work, forcing you to go post on a forum and sometimes
waiting hours for a response.

Additionally, business users want an organization behind their software.
At least here in the US, most do. They are very nervous about a vendor
telling them 'if you help, hit the web'.

Thanks for the input though! All options are definitely welcomed and
being considered.

Anthony

- -- 
Anthony Papillion
Advanced Data Concepts
Remote Technical Support and Software Development

Office: (918) 919-4624
Mobile: (918) 320-9968

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