Re: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice"

Marc Paré <marc -AT- marcpare.com>
Mon, 25 Oct 2010 23:02:32 -0400

Le 2010-10-25 22:44, jonathon a écrit :

On 10/26/2010 01:05 AM, Marc Paré wrote:

Do the levels line up?


I think so.

Level 2 support doesn't always require an in person visit. But an
in-person visit should be by at least a level 2 support person. [I'm
talking about the theory, not the practice.]

I'm not happy with the description I gave for Migration Support.   This
is a sub-category of either level 1 or Level 3 support. This will be
rewritten when an organization that provides migration support is listed.

jonathon


Thanks Jonathon. Nice descriptions.

Cheers

Marc


--
E-mail to marketing+help@libreoffice.org for instructions on how to unsubscribe
List archives are available at http://www.libreoffice.org/lists/marketing/
All messages you send to this list will be publicly archived and cannot be deleted

Context

Re: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice" (continued)

Privacy Policy | Impressum (Legal Info) | Copyright information: Unless otherwise specified, all text and images on this website are licensed under the Creative Commons Attribution-Share Alike 3.0 License. This does not include the source code of LibreOffice, which is licensed under the Mozilla Public License (MPLv2). "LibreOffice" and "The Document Foundation" are registered trademarks of their corresponding registered owners or are in actual use as trademarks in one or more countries. Their respective logos and icons are also subject to international copyright laws. Use thereof is explained in our trademark policy.